DH Support Assistant - Per Diem

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Union Position (SRC). Under the general direction of the Business Manager and in cooperation with all the members of the patient care teams, performs a wide range of customer relations, environmental, patient care, and supply functions to fully support patient care activities. Although it is necessary to identify specific tasks relating to this position, the overriding responsibility is to integrate this role into the patient care model to ensure that the patient care team works for the good of the patient.

Demonstrates an outstanding commitment to excellent customer service. Patient and family centered care (PFCC) at YNHH is demonstrated by working with patients and their families based on the 4 principles of PFCC: participation, dignity and respect, information sharing, and collaboration. This includes providing service excellence by creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, families/friends, physicians, staff and support department personnel.

Adheres to the "I Am YNHH" service excellence pledge and promotes a positive work environment.

EEO/AA/Disability/Veteran

• 1.1. Provides physical assistance to nursing staff performing patient care and transports patients throughout the hospital as needed. 1.1. Uses proper patient positioning techniques and equipment correctly while moving or transporting patients. 1.2. After obtaining necessary equipment and supplies, assists clinical staff with: 1.3. Lifting and supporting patients getting in and out of bed and assisting patients into and out of wheelchairs.
  
  1.4. Moving patients from stretchers to beds. 1.5. Under the direction of the nurse or physician assists in the positioning of patients for procedures, maintaining the sterile field throughout. 1.6. Transports patients safely, courteously, and in a timely manner to all receiving patient care units, and obtains all necessary medical information (e.g. medical record) and equipment and supplies (e.g. wheelchair, 02, IV poles, stretcher, gloves, mask) before leaving unit.
  
  1.7. Verifies patient identity by , verbal acknowledgement, and patient chart using the Yale-New Haven Hospital identifiers and transports patient with medical record safely to the procedure room and other designated areas as directed by Endoscopy unit control desk or nursing personnel 1.8. In the Endoscopy unit, notify Endoscopy unit control desk and/or appropriate nursing personnel upon arrival to the Endoscopy unit.
  
  Utilizes Mobile heartbeat and 2-way radio system as additional communication tools for patient arrival and on status of Endoscopy unit. 1.9. Maintains patient transport equipment in a neat and clean manner, washing with designated germicidal solution between each use and returning to proper location. 1.10. Ensures equipment in Endoscopy unit hallways are stored on one side only, maintaining safe egress. 1.11.
  
  Ensures availability of an appropriate number of full oxygen tanks with gauges in each designated Endoscopy unit area as requested by the Patient Services Manager. 1.12. Demonstrates positive customer relations skills by introducing self to patients and families, talking with patients and families during transport, directing family members to designated waiting areas and orienting them to the physical environment during transport.
  
  1.13. All patient care responsibilities will be performed consistent with population specific criteria
• 2.2. Performs cleaning tasks and responsibilities to ensure the sanitary condition of the Endoscopy unit. 2.1. Sets up cleaning equipment and readiness for use with necessary supplies at the beginning of each shift. 2.2. Uses the 7 step cleaning and decontamination techniques for all procedure rooms in order to ensure the removal of all blood and bodily fluids from all surfaces.
  
  2.3. Immediately cleans all specialty items, after use (procedure carts, Endoscopy unit beds including metal top, sides, mattress, base and controls). Prepares Endoscopy unit bed for reuse with linen and returns room to operation readiness. 2.4. Secures all trash and linen bags by properly tying, and disposing in appropriate containers. In addition, remove all Sharp containers (blue and red) placing in Trash Room.
  
  2.5. In Waste Disposal Room empties suction containers according to schedule, handling all waste in accordance with the hospital standard precautions policy. After emptying suction containers linen and trash must be emptied and floor wet mopped. 2.6. Completes all cleaning functions as scheduled and according to procedure, including terminal cleaning of all Endoscopy unit rooms and scrub rooms. 2.7. Corrects observed…