Float Outpatient Phlebotomist - Haven Area

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient‑centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the general supervision of the Lab Blood Draw Station Supervisor within Laboratory Medicine, performs phlebotomy for patients seen at draw station locations. Also performs various office duties as necessary to support the draw station operations. Consistently interacts with patients and clients in a positive manner.

EEO/AA/Disability/Veteran

• Ensures all required information is obtained from referring physicians and providers in clinical areas and provided to the third‑party payers to ensure reimbursement for services delivered within the outpatient lab blood draw setting.
• Accurately reviews insurance information with patients to ensure all of the information is recorded in the EMR.
• Using hospital wide standards, creates MR numbers for new patients in the YNHH EMR and creates a complete registration.
• Updates established patient records in the YNHH HIS and creates HAR and CSN components for Laboratory Medicine date of service as needed.
• As needed, produces Laboratory Medicine ABN’s, provides financial consultation regarding these forms to patients, obtains patient signature, and scans signed form into YNHH HIS.
• Clearly identifies and communicates instructions, dates, times and locations of Lab Blood Draw with each patient.
• Enters appropriate comments and notes on the orders in the EMR identifying the resolution of issues.
• Ensures all ABNs, pre‑authorizations and pre‑certifications are received prior to specimen collection.
• Informs patients of their financial responsibility as it relates to billing requirements and non‑covered balances. Makes all attempts to obtain information at the time of service. When applicable, explains the hospital’s self‑pay policy and determines the need to initiate financial document for reimbursement.
• Communicates with Supervisor regarding any issues or questions regarding authorizations for lab testing. Provides patient information as needed in order for approvals to be obtained.
• Adheres to state and federal guidelines as it pertains to HIPAA and JCAHO requirements and all federal mandates.
• Verifies the accuracy of laboratory tests ordered and has knowledge to answer collection inquiries from patients.
• Gathers test order requisitions from patients or physicians/providers, when necessary, and transcribes them accurately.
• Confirms test orders using chart notes and specimen comments prior to collection.
• Reviews requisitions for completeness of information to include diagnosis information, physician signature and any special specimen instructions. If incomplete, follows through with a contact to physician office(s) for correct information prior to the blood draw.
• Coordinates the time of specimen collection with stability requirements and the logistics of specimen transport to the appropriate testing facility. Works closely with Lab Reference Department to ensure proper specimen transport conditions requiring ice or dry ice.
• Maintains paperwork and documentation regarding test orders. Properly files and tracks orders in the event of a regulatory audit. Adds comments to test orders when patients refuse testing or if the specimen collection cannot be performed during the patient’s visit.
• Manages the pre‑admission laboratory testing process by reviewing tests ordered and ensuring the collection date is within the proper limits as determined by the pre‑op physicians.
• Adds the proper physician/provider and patients to the test order if they request that the final results be sent to them.
• Ensures all tests are collected prior to surgery. Coordinates with physician and patient if test results will not be completed prior to the scheduled procedure or surgery.
• Responsible for collecting laboratory samples and performing electrocardiograms on patients in a safe and efficient manner, following department standards to support quality patient care.
• Maintains annual updates to technical…