Float Welcome Coordinator

We re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Company:
Oak Street Health

Title:

Welcome Coordinator

Role

Description:

The Welcome Coordinator creates an inclusive environment for anyone who walks through our doors and makes a positive first and last impression on patients. They are the face of the clinic and help keep center operations efficient. They perform administrative tasks to support the broader team in delivering an unmatched patient experience, delivering the best care, and helping Oak Street be a great place to work.

Tasks include scheduling patient appointments, managing inbound and outbound phone calls, and administrative duties such as fax and mail distribution. Welcome Coordinators should be friendly and highly flexible.

The Welcome Coordinator is part of the Service Team and reports to the Practice Manager. The Service Team focuses on delivering a seamless experience for patients and community members. Welcome Coordinators deliver high-touch assistance to patients and guests every day.

Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• Required to float to other centers in the region on a regular basis
• Other duties as assigned

• Strong computer skills required and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization

• Experience in a customer service setting strongly preferred
• Some college preferred

• A flexible and positive attitude
• A welcoming and nurturing attitude toward our patient population of older adults
• High level of integrity
• Someone who embodies being "Oaky"

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Oak Street Health is on a mission to "Rebuild healthcare as it should be", providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our care model is centered in patients  communities and focuses on quality of care over volume. Oak Street Health has over 150 locations with an ambitious growth trajectory and values that align with the  "Oaky " culture.

• Mission-focused career impacting change and improving health outcomes for Medicare patients
• Paid vacation, sick time, and retirement/401K match options
• Health insurance, vision, and dental benefits

40

Full time

The typical pay range for this role is $17.00 - $31.30. This range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs.

• Comprehensive benefits package designed to support the well-being of colleagues and their families, including medical, dental, and vision coverage
• Paid time off and retirement savings options
• Wellness programs and other resources, based on…