Patient Financial Access Facilitator Haven, CT | Robert Half

Patient Financial Access Facilitator

We are looking for a Patient Financial Access Facilitator to support front-end patient access activities for a healthcare organization in New Haven, Connecticut. This Contract position focuses on creating a smooth patient experience by managing registration, appointment coordination, and financial clearance with accuracy and professionalism. The ideal candidate will be comfortable working in a fast-paced setting, communicating clearly with patients and care teams, and ensuring insurance and billing details are captured correctly for each visit.

Responsibilities:

• Welcome patients and complete check-in and check-out activities while accurately entering and updating demographic, insurance, and account information.
• Coordinate new and existing patient appointments by matching visit type, provider, and timing with departmental guidelines and patient needs.
• Verify patient identity using established safety procedures and obtain required signatures, authorizations, and supporting documentation.
• Review insurance coverage and eligibility, record payer information correctly, and collect co-pays or outstanding balances in line with policy.
• Assist patients who need additional support, including those with language, hearing, or mobility needs, and help connect them with appropriate resources.
• Maintain complete and accurate visit documentation in scheduling and registration systems to support clean billing and timely service.
• Monitor wait lists or recall lists and help fill open appointment slots to improve access and scheduling efficiency.
• Work closely with clinical and administrative teams to resolve registration, scheduling, and insurance-related issues in a timely manner.