Guest Services Supervisor - Hotel

Overview

Guest Services Supervisor - Hotel

US-CT-New Haven

Requisition :

# of Openings: 1

Category (Portal Searching):
Front Office Operations

New Haven Hotel

Located in downtown New Haven and just steps away from Yale University, the Omni New Haven @ Yale University surrounds you with luxurious comfort and unparalleled service. The Omni Hotel stands out within New Haven's skyline. Enjoy breathtaking views from our guest rooms or John Davenports Restaurant located on the 19th floor overlooking the Yale Campus.

Come join our award winning team at the only 4-diamond hotel in New Haven where you ll experience a rewarding and fostering work environment!

This position assists the Front Office leaders in overseeing the bell desk / guest services team during a scheduled shift. In addition to the administration of all guest related programs, while creating a welcoming atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs.

• Complete training of Bell persons
• Oversees the storage of all guest luggage and package deliveries for guests.
• Ensures the cleanliness of the Bellstand, storage room, Front Drive, business center and lobby.
• Oversees the Maintenance of all the Bell Carts.
• Maintains an orderly shift log of all Bellstand activities
• Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
• Supervises Bell persons to ensure a smooth and orderly work flow and maximum service to our guests.
• Arrange alternate luggage area space during peak bag storage times.
• All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel s facilities.
• Understand and responsible for hotel key policies.
• Responsible for handling all convention-related distributions to guest rooms.
• Greet our guests in friendly, warm manner.
• Maintaining an orderly package log.
• Follow-up check of stored packages.
• Be familiar with Opera, Canary, Synergy &/or other hospitality operating systems.
• Assists the team in achieving Medallia scores.
• Be involved in resolution of as many guest s concerns as possible.
• Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
• Provide a "Welcome Call" to guest as required by management.
• Coordinates amenity lists & deliveries.

• BA in hospitality or related course of study. Graduated Omni OCI (iNTERN) OR LEADER IN DEVELOPMENT equivalent.
• Prior supervisory experience required.
• Prior hospitality experience preferred.
• Ability to teach, develop, and motivate others.
• Must have the ability to multi-task.
• Excellent verbal and written communication skills required.

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