Stage Door Attendant - Shubert Theatre, Haven, CT

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The Stage Door Attendant attends the stage door at the theatre during load-ins, loadouts, rehearsals, and performances. The Stage Door Attendant will also work with the theatre stage manager and user groups to maintain a secure backstage as well as provide hospitality and cleaning services for events.

The Opportunity

• Do you have a passion for customer service, operations excellence, and performing arts?
• Do you have a safety-first mindset?

Duties and Responsibilities

• Unlocks and locks dressing rooms and stage door areas at the beginning and end of the call.
• Places and removes cones in the alley and loading/unloading spots at the beginning and end of the call.
• Maintains safe and easy access to the stage door and loading bay door, which occasionally requires shoveling snow.
• Greets and monitors individuals using the stage door, backstage, and dressing room areas to ensure only authorized people have access to these spaces.
• Checks bags and conducts metal detector scans of patrons at Lobby entrances during high-security events.
• Contacts the Operations Supervisor when individuals need to use the lobby entrances during load-ins and loadouts.
• Answers the backstage phone line.
• Issues parking permits for vehicles loading/unloading at the stage door.
• Trains new staff as required.
• Makes coffee and tea at the start of the shift when requested by the OS and checks supply as needed.
• Fulfills requests and provides assistance to artists and crew.
• Assist caterers at the Theatre.
• Track supplies used by the artists (towels, water, etc.).
• Check and report on supplies for reorder.
• This job description is not designed to cover or contain an exhaustive listing of duties, responsibilities, and key performance objectives that are expected of the employee. These items may change, or new job-related items may be assigned from time to time.

Knowledge, Skills, and Abilities

• Ability to occasionally lift 50 pounds.
• Ability to sit for long periods of time.
• Knowledge of backstage area of the theatre as well as location of downtown area hotels, restaurants and stores.

Credentials and Experience

• High School Diploma/GED Equivalent.
• Customer service experience in a service-oriented environment.

Special Requirements

• Successful background check.
• The majority of CAPA’s public events take place at night and on weekends. This position requires occasional presence on-site during nights and weekends and is on-call 24/7 to respond to emergencies.

CAPA is an Equal Opportunity Employer. CAPA does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, lactation status, gender identity or expression, sexual orientation, age, disability, veteran or military status, genetic information, or any other protected status.