Lifecycle Specialist, Yale Health

Employee Lifecycle Specialist

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Salary Range: $68,000.00 - $

Job Requisition

Overview:
In 1971, Yale University established Yale Health to provide health services to its facility, staff and students through a multidisciplinary health maintenance organization located on campus. Yale Health has more than 49,000 members including students, staff, faculty and their families who come from every state in the country and almost every country in the world. With over 50 years of service to the Yale community, our state-of-the-art facility at 55 Lock Street, is where our members receive most of their care from our 150+ providers.

It is a 144,000 square foot medical facility with over 90 exam rooms, an Acute Care Department, a 15-bed inpatient facility with two negative pressure rooms, a diagnostic imaging suite including MR and CT scan, x-ray and ultrasound and a full-service retail pharmacy.

Reporting to the Manager, Employee Experience with in the Office of Employee Experience, the Employee Lifecycle Specialist serves as a program manager responsible for developing, implementing, and evaluating programs and frameworks that support employees across the full employment journey at Yale Health—from hire to retire. This role manages and coordinates the onboarding, orientation, and offboarding program portfolios, serving as the central subject matter expert for entry and exit experiences.

In alignment with the OneEX vision and the organizational strategic plan, the Employee Lifecycle Specialist works in close collaboration with the Learning and Development Specialist and the Manager of Employee Engagement to ensure a cohesive, connected employee experience across all lifecycle stages. This role does not hold direct responsibility for learning and development or employee engagement programming but serves as an essential partner in bridging those functions within the broader lifecycle framework.

Responsibilities include:

• Support the development and ongoing improvement of a structured Employee Lifecycle Journey Map identifying key employee milestones through the employment journey and coordinate key organizational touchpoints that support each stage, in alignment with the OneEX vision and Yale Health's organizational strategic plan.
• Serve as program manager for the Yale Health onboarding and orientation program, acting as the central point of contact for new employees and hiring managers from offer acceptance through the end of the first year. Ensure compliance with onboarding requirements set by the University, Yale Health, the Joint Commission, and the State of Connecticut.
• Design and manage a comprehensive offboarding and transition program in partnership with HR including structured separation workflows, exit interview administration, and knowledge transfer processes, to ensure a respectful and consistent exit experience for departing employees.
• Analyze exit interview data and offboarding trends to identify patterns in voluntary turnover; compile findings and present retention-informed recommendations to the Manager, Employee Experience for review and escalation to HR leadership.
• Research and evaluate employee lifecycle technologies and digital tools that enhance onboarding, orientation, communication, and employee transition experiences; provide recommendations to the Manager, Employee Experience and support implementation and optimization of approved solutions.
• Establish and track key performance indicators (KPIs) for the employee lifecycle; compile and analyze data (including first-year retention, voluntary turnover, time-to-productivity, orientation completion, manager onboarding satisfaction, exit themes, internal mobility rate, and employee lifecycle satisfaction) and present findings to the Manager, Employee Experience to inform continuous improvement and identify opportunities to strengthen employee retention, transition effectiveness, and overall employee experience.
• Serve as the connective link between onboarding, learning and development, and employee engagement functions by collaborating closely with the Learning and Development Specialist and Manager of Employee Engagement to ensure lifecycle touchpoints are coordinated, sequenced, and aligned across the employee experience.
• Partner with the Learning and Development Specialist to integrate non-regulatory development resources into the onboarding experience, ensuring new hires are connected to relevant learning pathways early in their tenure.
• Partner with the Manager of Employee Engagement to ensure engagement initiatives, recognition milestones, and belonging programs are introduced and reinforced at key lifecycle moments.
• Maintain a…