Specialist, Airport Technology

Description

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service.

If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading!

The Airport Technology Specialist is responsible for ensuring the reliability, availability, and performance of airport technology and hardware across Avelo’s airport network. Based at the New Haven Support Center, this role serves as the primary owner of airport technology operations, working in close partnership with the IT Support team to support stations system-wide.

This role manages airport technology assets, oversees hardware inventory and repairs, and leads the investigation and resolution of any IT hardware-related delays. The Airport Technology Specialist is expected to respond directly to operational issues in the field, traveling regularly to airport locations to diagnose, repair, and restore devices to full functionality. This position reports to the Director, Airports & Customer Support Innovation and plays a critical role in protecting on-time performance and supporting frontline Crew members with reliable tools.

This role is based at the Tweed-New Haven Airport (HVN) with an expectation of daily reporting to the facility when not traveling. Regular travel is required to support airport locations across the network, including overnight and short-notice trips as operational needs dictate.

• Serve as the primary owner of airport technology and hardware operations across the airport network.
• Partner closely with the IT Support team to support, troubleshoot, and resolve airport technology issues.
• Ensure all airport technology assets are operational and properly configured to support daily operations.
• Support Airport Operations, Customer Service, Tech Ops, and Maintenance work areas with reliable technology solutions.
• Coordinate escalation of complex or system-level issues with centralized IT teams.

• Investigate any flight, boarding, check-in, or operational delay attributed to IT hardware or airport technology.
• Respond quickly to technology-driven disruptions to restore service and minimize operational impact.
• Identify root causes of hardware failures contributing to delays.
• Implement corrective actions and preventative measures to reduce repeat occurrences.
• Document findings, corrective actions, and lessons learned related to hardware-driven delays.
• Partner with Airport Leadership and IT to recommend equipment upgrades or process improvements.

• Perform hands-on repair, configuration, and testing of airport hardware including but not limited to
• Desktop and laptop computers
• Bag tag printers and boarding pass printers
• Scanners and laser printers
• Mobile workstations and carts
• Mobile devices and handheld equipment
• Assemble, configure, deploy, and decommission airport hardware as needed.
• Conduct routine inspections and preventative maintenance to identify issues before they impact operations.
• Support station launches, technology refreshes, and operational changes requiring hardware deployment.
• Ensure all hardware deployments meet Avelo technology standards and security requirements.

• Manage all airport technology inventory stored at the New Haven warehouse facility.
• Maintain accurate asset tracking and inventory records for all equipment.
• Ensure spare hardware is available, organized, and ready for rapid deployment.
• Coordinate repair, replacement, and lifecycle management of airport technology assets.
• Identify aging equipment, failure trends, and upcoming needs and communicate recommendations to Leadership and…