Jr Systems Administrator

This range is provided by Top Prospect Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

Direct message the job poster from Top Prospect Group

• Providing technical support to all clients.
• Support of workstations, servers, network infrastructure, and phone systems.
• Resolving issues for clients via phone or electronically.
• Tracking customer issues and adhering to established SLAs and processes.
• Participating in an after-hours rotation, typically three to four times each year.
• Utilizing Connect Wise for detailed documentation, issue tracking, and seamless client communication.
• Excellent collaboration and teamwork.

• Effective communication skills, both verbal and written.
• Technical expertise in PC Operating Systems (Windows 11, 10, and
  7).
• Basic to intermediate knowledge of Windows Server Operating Systems (2012R2 to 2022).
• Proficient with On-Prem Exchange and Microsoft 365’s Email, One Drive, SharePoint, and Azure.
• Troubleshooting of network infrastructure including Firewalls, Switches, Networking protocols, VLANs, VPN, and QOS.
• Familiarity with security tools like MDR, EDR, and A/V.
• Familiarity with VOIP.
• Industry certifications like A+, Network+, Security+, Microsoft 365, Sonic Wall, Windows Client or Windows Server are preferred.

• Previous experience in the IT industry (3+ years minimum).
• Strong interpersonal communication skills to maintain professionalism in high‑pressure situations.
• Strong critical thinking skills with the ability to approach challenges creatively and consider multiple perspectives.
• Exceptional attention to detail, organizational skills, and ability to document tasks thoroughly.

Associate

Full‑time

Information Technology

IT Services and IT Consulting

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Hartford, CT