IT, Client Technologies Administrator - HSIT Research Systems

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

• Lab Instrument Integration:
  Facilitate and manage seamless connections between proprietary lab equipment and computing systems, ensuring optimal data flow, compatibility, and system performance.
• Data Storage and Lifecycle Management:
  Collaborate with researchers to design, implement, and maintain secure, scalable storage solutions and data retention policies to support research workflows, long‑term accessibility, and compliance requirements.
• Advanced Technical Support and Incident Management:
  Provide tier 2 and tier 3 technical support for escalated issues related to hardware, software, networking, and specialty computing devices, ensuring timely resolution and minimal downtime.
• System Maintenance and Technical Optimization:
  Conduct regular system health checks, software updates, and preventative maintenance to address technical debt, minimize disruptions, and optimize computing infrastructure.
• Security and Compliance Oversight:
  Ensure lab systems adhere to security protocols and regulatory compliance standards through proactive risk assessments, security audits, and documentation of hardware assets and security controls.
• Knowledge Transfer and Training:
  Develop knowledge base articles, technical guides, and training sessions to empower lab staff with best practices for equipment use, data management, and basic troubleshooting.

• Well‑developed analytical and problem‑solving skills.
• Well‑developed interpersonal, written, communications, and organizational skills.
• Strong working knowledge of information technology applications, processes, software, and equipment.
• Demonstrated team performance skills, customer‑service mindset, and the ability to act as a trusted advisor.

Bachelor’s Degree in a related field and 4 years of related experience or the equivalent combination of education and experience.

• Responsible for the day‑to‑day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices, and related hardware and software.
• Responsible for responding to and resolving complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.
• Assess and recommend computer hardware needs.
• Assist with the development of KB articles and training documents.
• May oversee and lead a team of level 1 & 2 technicians.

Bachelor’s Degree and four years of experience or equivalent education and experience.

02/13/2026

Professional

NON

GS‑3

GS‑3h

$90,000.00 - $

Full time

Staff

All candidates for employment will be subject to pre‑employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

Yale…