IT Support Technician , HSIT

1. Manages a client department's complete desktop computing environment.

2. Creates and maintains departmental organizational units in the active directory, including analyzing and implementing group policy needs.

3. Maintains computer software by proactive site visits and keeping an inventory of installed operating systems and application software to ensure all versions are up-to-date.

4. Maintains computer hardware and peripherals by keeping an inventory of installed devices, recommending replacements according to guidelines, and interacting with vendors in the acquisition of computer products.

5. Installs and coordinates repair of a wide variety of computing devices and peripherals on the desktop and attached to the network.

6. Responds to emergency and routine calls that come in for computer assistance in support of core services such as email, scheduling, backup systems, and client department-specific applications. Documents all reported problems.

7. Supports clients in the use of their desktop equipment by training users.

8. Works with others to ensure smooth integration of network and software products.

9. Analyzes, recommends, and implements work-group computing solutions to meet client department's needs.

10. Trains other support technicians.

11. Completes and documents technical projects such as testing hardware and software products.

12. May perform other duties as assigned.

Required Skills/Abilities:

Preferred Education: At least one certification from CompTIA, Microsoft, Apple, or ITIL preferred. Prior experience with ticket management systems and ITIL incident management processes.

Work Week: Standard (Monday-Friday, equal hours each day)

Position Title: IT Support Technician 2

University

Job Title:

IT Support Technician 2, HSIT

Experience and

Education:

At least eight years of related experience, with six years in the same job family at the next lower level and a high school diploma, or six years of related experience with an Associate's degree, or two years of related work experience with a Bachelor's degree, or an equivalent combination of education and experience.