Senior AI Program Manager - Customer Office

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* Job Summary:

** We are seeking a Senior AI Program Manager to serve as the strategic business and enablement lead for our AI Integration team within the Customer Office. In this role, you will take ownership of our program champion network, consult on high-impact business use cases, operationalize cross-service workflows and drive measurable value across our service teams. This is an exciting opportunity to be at the forefront of our AI transformation, bridging the gap between technical platform capabilities and real-world business applications.

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* Key Responsibilities:

** Translate business needs into actionable initiatives by scoping technical requirements from stakeholder conversations and packaging well-defined project briefs. Seamlessly hand off these scoped projects to our technical execution team, ensuring they have clear direction and context. experience rolling out enterprise AI platforms to inject fresh perspectives, proven frameworks, and new use-case discovery methods into our team's strategy. Challenge our status quo to ensure our internal enablement practices and AI adoption methodologies
** Industry Knowledge:
** Stay current with the latest AI trends and technologies, to ensure our approach remains competitive and incorporates emerging best practices.
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* Required Qualifications:

** Proven track record driving large-scale technology rollouts, workflow automation, or digital transformation initiatives, coupled with hands-on experience applying early AI tools (e.g., GenAI, Copilot, automation platforms) to business problems.

Champion network management - experience running power user or champion programs across multiple business units. Consultative discovery skills - leads exploratory conversations to extract business problems and translate them into platform solutions.

Experience with AI/LLM capabilities from a user enablement perspective. Excellent communication, collaboration, and organizational skills.
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* Preferred Qualifications:

** Experience with B2B services, customer success, or professional services organizations. Experience designing and delivering engaging workshops and training programs. Experience partnering with technology vendors on platform optimization. Previous experience building or managing champion/power user networks in enterprise settings.
* Competitive compensation
* Comprehensive benefits
* Career success on your terms
* Flexible work environment
* Annual wellness and community outreach days
* Always on recognition for your contributions
* Global collaboration and networking opportunities

Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.
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