Research Technology Engineer Job New Haven area,Connecticut USA,IT/Tech

Overview

The Research Technology Engineer position will provide advanced technical services to customers, serve as the subject matter expert or primary point-of-contact for escalated incidents, and coordinate and maintain the efficient functioning of hardware, software, network systems for the university.

Key Responsibilities

Lab Instrument Integration:
Facilitate and manage seamless connections between proprietary lab equipment and computing systems, ensuring optimal data flow, compatibility, and system performance.

Data Storage and Lifecycle Management:
Collaborate with researchers to design, implement, and maintain secure, scalable storage solutions and data retention policies to support research workflows, long‑term accessibility, and compliance requirements.

Advanced Technical Support and Incident Management:
Provide tier 2 and tier 3 technical support for escalated issues related to hardware, software, networking, and specialty computing devices.

System Maintenance and Technical Optimization:
Conduct regular system health checks, software updates, and preventative maintenance.

Security and Compliance Oversight:
Ensure lab systems adhere to security protocols and regulatory compliance standards.

Knowledge Transfer and Training:
Develop knowledge base articles, technical guides, and training sessions.

Required

Skills and Abilities

Well‑developed analytical and problem‑solving skills
Well‑developed interpersonal, written, communication, and organizational skills
Strong working knowledge of information technology applications, processes, software, and equipment
Demonstrated team performance skills, customer service mindset, and the ability to act as a trusted advisor

Principal Responsibilities

Responsible for day‑to‑day operations, incident management, technical support, administration, maintenance, implementation, and configuration for desktop, print, wired/wireless/data/security network, specialty computing devices, and related hardware and software.
Respond to and resolve complex technical problems, providing tier 2 and tier 3 support utilizing a variety of tools and techniques.
Assess and recommend computer hardware needs.
Assist with development of knowledge base articles and training documents.
May oversee and lead a team of level 1 & 2 technicians.

Required

Education and Experience

Bachelor’s Degree and four years of experience or equivalent education and experience.

EEO Statement

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on the basis of sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning "Yale's Policy Against Discrimination and Harassment" may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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