Tech Support Technician

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Full Time Florence, WI, US

3 days ago Requisition

Salary Range: $27.00 To $30.00 Hourly

Location:

Higganum, CT / Onsite

Reports To:

IT Systems Manager
Brand/Segment:
Gathr Outdoors

Gathr Outdoors , a portfolio company of Centre Partners, is a diversified global leader in designing and manufacturing outdoor products and sporting goods. Our core business segments are OUTDOOR (GCI Outdoor, Klymit, Rightline Gear, Cascadia Vehicle Tents & Water

PORT) and RECREATION (Pride Sports, Pride Manufacturing, Golf Scorecards & Mac Neill Engineering). Each segment provides industry-leading product development, design, and customer support.

At Gathr Outdoors, we believe experiences are always more powerful when spent together outside. We are Better Together, Passionate by Nature, Blazing New Trails & Rugged for a Reason! Come join us...Everyone is welcome at our camp!

We are one of the fastest-growing outdoor manufacturers in the U.S. We live by the belief that experiences are always more powerful when spent together outside. Welcome to our camp! We wish you every success in your new role.

In this hands-on role, the IT Support Technician I serves as the first point of contact for end users, providing Tier 1 technical support for hardware, software, account access and connectivity issues. This role focuses on delivering timely, high-quality customer service, resolving common technical issues efficiently, and escalating more complex problems to senior IT staff as appropriate.

Our environment is a modern hybrid infrastructure consisting of Windows 11, macOS, Microsoft Entra  (Azure AD), Windows Server, Microsoft 365, and cloud-based business systems. This role supports day-to-day endpoint operations, onboarding/offboarding activities, inventory management, and basic troubleshooting while following documented procedures and escalation paths.

This position requires occasional travel between company locations as needed.

• Provide onsite and remote Tier 1 technical support for PC and Mac hardware, software, printers, mobile devices, and peripherals.
• Troubleshoot user issues related to Windows 10/11, macOS, Microsoft 365, Teams, Outlook, VPN connectivity, and Wi‑Fi access.
• Escalate unresolved or advanced technical issues to senior IT staff in accordance with established Service Level Agreements (SLAs).
• Assist with employee onboarding and offboarding, including hardware setup, account provisioning, and access management.
• Create, modify, and disable user accounts in Microsoft Active Directory and Microsoft Entra  documented procedures.
• Support Microsoft 365 administration including Exchange mailboxes, Teams, One Drive, and SharePoint permissions.
• Maintain IT asset inventory including deployment, recovery, tagging, and lifecycle tracking of hardware and software.
• Assist with operating system updates, endpoint patching, antivirus monitoring, and endpoint health maintenance.
• Troubleshoot basic network connectivity issues involving Ethernet, Wi‑Fi, VPN, DNS, and printers.
• Assist with conference room technology, audio/visual equipment, and VoIP phone systems.
• Document troubleshooting steps, create knowledge base articles, and maintain internal IT documentation.
• Coordinate with vendors and third‑party support providers as needed.
• Support company IT projects, office moves, hardware refreshes, and other initiatives as assigned.
• Perform other duties and projects as assigned.

• High School diploma required; technical training, certifications, or equivalent experience preferred.
• 1–3 years of IT support experience in a Microsoft environment preferred.
• Strong knowledge of Microsoft Windows 11 and macOS support and troubleshooting.
• Familiarity with Microsoft 365, Active Directory, and Microsoft Entra .
• Basic knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi troubleshooting.
• Strong customer service and communication skills with a professional and positive attitude.
• Ability…