Help Desk Analyst

Job Summary

Operate and monitor the day to day business within the main Computer Data Center. Assuring the integrity of data through system backup's and data storage. Provide customer service and first level support on hardware/software and application deficiency's for the SFHS. Accurately transcribe and relay information into the Heat problem tracking system assuring problems/request are addressed in a timely manner.

• Education:
  
  High School Diploma or GED;
  Bachelor's Degree in Computer Science preferred.
• Licensure, Registration, and/or Certification:
  None.
• Work Experience:
  
  3-4 years related experience.
• Knowledge, Skills, and Abilities:
  Outstanding communication skills; working knowledge of Heat software.

• Monitor and respond in a timely manner to hardware/software and system deficiencies.
• Maintain an accurate set of backup tapes, prepare for off‑site storage, and distribute reports.
• Accurately transcribe and relay information required for first level support of problems within the SFHS.
• Enter service tickets into Heat and assure problem tickets are completed as described and forwarded to the correct technical support group for resolution.
• Scrub hard drives on surplus PCs and maintain an accurate database of device IDs.
• Keep management abreast of hardware/software problems, especially those that could or should be escalated.

Independent judgment in planning sequence of operations and making minor decisions in a complex technical or professional field.

• Works directly with patients and/or customers.
• Works with internal customers via telephone or face‑to‑face interaction.
• Works with external customers via telephone or face‑to‑face interaction.
• Works with other healthcare professionals and staff.

None.

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Information Services Communications - Tulsa, Oklahoma 74136

EOE Protected Veterans/Disability