Desktop Support Technician

We are seeking a Desktop Support Technician to manage and support a complete desktop computing environment for a designated department. This role requires a hands‑on IT professional with strong technical expertise, problem‑solving skills, and the ability to deliver high‑quality end‑user support.

• Manage and maintain the full desktop computing environment for assigned departments, including hardware, software, and user support.
• Administer Active Directory environments, including creating and maintaining organizational units (OUs) and implementing Group Policy changes.
• Proactively monitor and maintain operating systems and application software, ensuring all systems are current and compliant with organizational standards.
• Maintain inventory of hardware and peripherals, recommending upgrades or replacements and coordinating with vendors for procurement.
• Install, configure, and coordinate repair of desktops, laptops, and network‑connected devices and peripherals.
• Respond to and resolve both routine and urgent technical issues, supporting critical services such as email, scheduling systems, and backup solutions.
• Document incidents, service requests, and resolutions to ensure accurate tracking and knowledge sharing.
• Provide end‑user training and support to ensure effective use of desktop systems and applications.
• Collaborate with infrastructure and application teams to ensure seamless integration of systems and technologies.
• Analyze and recommend technical solutions to improve department‑level computing efficiency and performance.

• Support technical projects, including testing and validating hardware and software solutions.
• Create and maintain technical documentation and contribute to process improvements.
• Train and mentor junior support staff and technicians.
• Perform other IT support duties as needed.

• Strong experience in desktop support or IT support in a professional environment.
• Hands‑on experience with Active Directory, Group Policy, and endpoint management.
• Proficiency with Windows operating systems and enterprise applications.
• Experience supporting hardware, peripherals, and network‑connected devices.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to manage multiple tasks and work both independently and collaboratively.

Contract to Hire position based out of New Haven, CT.

The pay range for this position is $20.00 - $25.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in New Haven, CT.

This position is anticipated to close on Jun 6, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.