Lead Administrator L1

Job Title:

LEAD ADMINISTRATOR L1(CONTRACT)

City:
New Haven

State/Province:
Connecticut

Posting

Start Date:

6/10/26

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as manage its day‑to‑day operations.

• Architecture Planning & Migration
  • Provide support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead structural/ad architectural design of platform/middleware/database/backup to ensure scalable & extensible solution
  • Conduct technology capacity planning by reviewing current and future requirements
  • Utilize new features of underlying technologies to ensure smooth functioning of installed databases and applications/platforms
  • Strategize & implement disaster recovery and backup plans
• Day‑to‑Day Operations
  • Troubleshoot issues, conduct root cause analysis and develop fixes to avoid recurrence
  • Plan and manage upgrades, migration, maintenance, backup, installation and configuration functions for own tower
  • Review technical performance and implement improvements to efficiency
  • Develop shift roster for uninterrupted operations
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, test plans, and data architecture guidance
  • Provide weekly status reports to client leadership and internal stakeholders on database activities
  • Use technology to develop Service Improvement Plan (SIP) through automation and initiatives for higher efficiency

• Resourcing
  • Forecast talent requirements based on current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make proper recruitment and selection decisions
• Talent Management
  • Ensure compliance with onboarding and training standards
  • Build internal talent pool of high potential candidates and support career progression
  • Promote diversity in leadership positions
• Performance Management
  • Set goals, conduct performance reviews and provide constructive feedback
  • Ensure understanding of organizational programs such as Performance Nxt
• Employee Satisfaction & Engagement
  • Drive engagement initiatives for the team
  • Track satisfaction scores and identify engagement initiatives
  • Provide challenging projects and initiatives for team members
  • Recognize and appreciate employee contributions

• Operations of the tower and SLA adherence
• Knowledge management
• Customer experience (CSAT)
• Risk identification and mitigation plans
• Timely delivery of new projects
• Avoid unauthorized changes and formal escalations

Mandatory Skills

• Microsoft Active Directory Administration
• 5‑8 years of experience

Compensation

The expected compensation for this role ranges from $60,000 to $135,000, based on location, minimum wage obligations, skills and experience. The role is eligible for Wipro’s standard benefits including medical, dental, disability insurance, paid time off (including sick leave), and other leave options.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace.

Reasonable accommodation will be provided to all applicants with disabilities throughout the recruitment and selection process.