Client Technologies Administrator

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Implements, supports and monitors the technical infrastructure to resolve end-user requests, install, diagnose, repair and maintain all hardware and technical equipment at the School of the Environment.

Reporting to the Yale School of the Environment (YSE) IT Director, the Client Technologies Administrator 2 works with the IT Support team to meet all information technology needs of YSE including planning, development, deployment and support for all computer hardware and software needs.

Manages the department’s ticket queue, sets service standards, and assists with establishing YSE-IT policies and procedures. Ensures the highest level of customer service and technical support to faculty, staff, and students utilizing Service Now, the school’s ticketing application. Researches, analyzes, and evaluates technical problems to determine appropriate solutions. Provides service and support for classroom instructional technology and multimedia activities, including projectors, video conferencing, and other equipment.

Creates, deploys, and updates software images for school-issued laptops and Desktops utilizing Microsoft InTune. Maintains the School’s IT inventory database. Ensures students receive high-level customer service with particular attention to incoming students during August and September.

Provides research and consultation to faculty and staff members undertaking various projects that require IT support. Provides strategic and tactical analysis concerning YSE’s technology requirements and goals based on a strong understanding of technological trends and the higher education environment. Designs and delivers information and training sessions to various groups at YSE about all IT matters. Cross‑trains for server management, ArcGIS support, Data Security, Active Directory, and other areas as assigned.

Troubleshoots problems whether due to hardware, data or software and rapidly resolves any problems that occur. Interfaces with vendors to resolve hardware & software issues and lead technical evaluations when necessary. Works with other University technical teams to build and maintain interfaces between YSE equipment & applications and other University systems. Occasional night and weekend duty may be required as part of this position.

May perform other duties as assigned.

• Recommend and implement new technical solutions to repair or enhance systems.
• Manage deployment, administration, and support for laptops and desktops.
• Triage incoming requests from end users and set priorities to ensure timely resolution.
• Direct users to appropriate Central ITS teams for support, development, and training.
• Identify, learn basic proficiency with, and install appropriate software and hardware used and supported by the organization to address end user needs.
• Ensure license compliance and documentation.
• Establish and maintain procedures for preventive and remedial maintenance of systems.
• Perform hands‑on fixes, including software/hardware installation and upgrades, implementing file backups, and configuring systems and applications.
• Perform troubleshooting and remediation as necessary to correct problems.
• May perform other duties as assigned.

• Proven experience with MacOS and Windows. Linux experience a plus and proven experience with machine deployment processes such as imaging, remote administration and mobile device management.
• Strong communication and interpersonal skills.
• Self‑Starter, must be able to work both independently and as a team.
• Excellent technical writing with the ability to create application‑specific documentation and training.
• Ability to manage small‑to‑medium scale projects such as computer life‑cycle refreshes and deployments, technology infrastructure upgrades, etc.

• Demonstrated…