Library Technical Assistant

Introduction

The New Haven Free Public Library fosters lifelong learning, inspires curiosity, and builds community through shared access to resources, experiences, and opportunities for all.

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Assigned Library Supervisor, Librarian, or Department Head

This is technical work within the library system. The Library Technical Assistant performs responsible technical and paraprofessional work within the library system supporting acquisitions, cataloging, collection maintenance, database management, and public-facing technology services. The position also provides entry-level computer and digital literacy support to patrons and assists with daily circulation and processing operations. Work is performed under the supervision of a higher-level staff member and is reviewed through observation, conferences, and reports.

• Performs catalog maintenance in accordance with established standards.
• Supports processing of new and existing library materials, including physical and digital resources.
• Maintains and updates library databases and bibliographic records (e.g., OCLC or similar systems).
• Assists in collection maintenance activities such as inventory, weeding, and material preparation.
• Compiles, analyzes, and prepares statistical and operational reports.
• Maintains records and documentation related to library operations and services.
• Provides service at public desks, including circulation, registration, and basic reference support.
• Assists patrons in locating materials and using library resources.
• May perform the tasks of Library Assistant I as determined by library's daily operational needs.
• Performs basic troubleshooting and support for public-use on computers, printers, (e.g. public end‑user issues, mobile printing interface, clearing jams, replacing toner).
• Provides end‑user support for Microsoft Office applications (e.g. Word, Excel, Powerpoint, Access) and Internet tools.
• Provides support for productivity and collaboration platforms, including Microsoft 365 (Teams, SharePoint, etc.) and Google Workspace applications.
• Delivers one‑on‑one or small group instruction on computer use and digital resources.
• May assist in the creation and maintaining of technical documentation, user guides, and knowledge base articles.
• May assist IT staff with installation of personal computer hardware and peripherals, including system units, monitors, printers, mobile devices, and other technology equipment.
• Maintains current knowledge of industry trends, technologies, and best practices and incorporates appropriate advancements into work activities.
• Performs other related duties as required.

• Associate’s Degree in Library Technical Assistance, Information Technology, or a related field, or completion of a two‑year Library Technical Assistant program, or a two‑year program in Computer Support or Information Systems.
• One year experience in computer support, information systems, or a related area including experience providing related instruction or training;
• In lieu of an Associate’s Degree or a 2‑year LTA or Computer Support/Information Systems program, an additional two years of directly related work experience may be substituted.

• Microsoft Certified Professional with experience in Microsoft 365 and cloud‑based collaboration

• Some knowledge of library technical services workflows, cataloging, and processing procedures.
• Familiarity with database structure, use, and management, experience with OCLC or similar systems preferred.
• General knowledge of library operations and public service practices.
• Knowledge of information systems, including desktop computers, operating systems, peripherals, common software applications, and accessories.
• Basic understanding of networking concepts and troubleshooting techniques.
• Basic understanding of audiovisual setup for meeting spaces.
• Proficiency in Microsoft Office Suite products (Word, Excel, Access, etc.).
• Competency in using email clients (e.g., Outlook, Gmail) and calendar applications…