IT Manager,Technology Job New Haven area,Connecticut USA,IT/Tech

Position: IT Manager, Advancement Technology

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Overview

Oversee and guide a team of software engineers in designing/developing scalable solutions within the Blackbaud CRM platform using the Microsoft technology stack (including SSRS, SSIS, and SQL Server). Direct the architecture and implementation of ETL workflows and complex integrations between Blackbaud CRM and other critical systems. Proactively identify and mitigate technical risks, oversee root cause analysis, integration monitoring and error handling, ensuring timely resolution and system stability.

Manage resource allocations across multiple large concurrent projects. Coordinate the release process to ensure successful deployments and manage dependencies. Provide strong technical leadership, foster professional growth and skill development, conduct performance reviews, and set goals for direct reports.

Required

Skills and Abilities

Developed analytical, critical thinking, and problem-solving skills, with strong decision-making capabilities.

Proven ability to lead and manage staff, including hiring, training, and development.

Excellent interpersonal, written, and oral communication skills with the ability to interact effectively with various stakeholders.

Strong organizational skills with the ability to manage multiple complex projects and meet deadlines.

Proficiency in relevant technical and management tools, including MS Office Suite, project management software, and specific technical systems related to the role.

Preferred Skills and Experience

Experience with a CRM (such as Blackbaud) with many integrations.

Principal Responsibilities

Provides supervision to a unit or group of operational or technical employees.

Establishes and delegates day-to-day tasks to meet unit/department objectives.

Ensures compliance with department, University policies, procedures, and internal controls.

Ensures accountability and stewardship of operational, financial and staff resources in compliance with department & University standards.

Oversees and manages segments of larger projects, developmental trainings, presentations, and communications.

Provides coaching, training, and mentorship to level 1 and 2 staff and/or non-exempt staff.

Required

Education and Experience

Bachelor's Degree and four years of experience or equivalent education and experience.

Skills and Abilities

Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills. Proven ability to lead and manage staff. Proven expertise with systems analysis methods and techniques. Knowledge of commonly used concepts, practices, and procedures.

Equal Opportunity Employer

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

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IT Manager, Technology