Desktop Support Technician

Desktop Support Technician

Job Summary

We are seeking a skilled Desktop Support Technician to join a dynamic IT team supporting a diverse user community. This individual will serve as an IT generalist responsible for delivering technical support, troubleshooting hardware and software issues, maintaining desktop environments, and providing exceptional customer service.
The ideal candidate will have experience supporting Windows and Mac environments, managing Active Directory accounts, and resolving technical issues in a fast-paced enterprise environment.

Key Responsibilities

• Provide end-user support for desktop, laptop, mobile device, and peripheral-related issues.
• Troubleshoot and resolve hardware, software, network connectivity, and system access problems.
• Install, configure, and maintain operating systems, applications, and desktop hardware.
• Manage user and group accounts within Active Directory.
• Create and maintain organizational units and implement Group Policy requirements as needed.
• Install and configure software for network connectivity, backups, server access, and other business applications.
• Maintain accurate hardware and software inventories and ensure systems remain current and compliant.
• Coordinate repairs and replacements for desktops, laptops, printers, and peripheral devices.
• Respond to and document service requests, incidents, and technical issues.
• Train and support end users on desktop systems, software applications, and technology best practices.
• Perform routine backups and restore data as needed.
• Collaborate with technical teams to ensure smooth integration of hardware, software, and network solutions.
• Assist with technical projects, testing, documentation, and implementation initiatives.
• Provide guidance on IT policies, procedures, and best practices to end users.
• Escalate complex technical issues to lead support staff when necessary.

Required Qualifications

• Experience providing desktop support in a professional IT environment.
• Strong troubleshooting experience with Windows operating systems.
• Hands-on experience supporting desktop and laptop hardware.
• Experience managing Active Directory user accounts and permissions.
• Knowledge of networking concepts and connectivity troubleshooting.
• Experience supporting Microsoft Office 365 applications.
• Strong customer service and end-user support skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and documentation skills.

Education & Experience

Candidates should meet one of the following:

• Bachelor's degree with at least 2 years of related experience; OR
• Associate degree with at least 6 years of related experience; OR
• High school diploma with significant related desktop support experience; OR
• Equivalent combination of education and professional experience.

Preferred Qualifications

• Advanced proficiency supporting both Windows and macOS environments.
• Experience supporting Apple hardware, PCs, and iOS devices.
• Experience facilitating end-user training sessions, both in-person and virtual.
• Knowledge of scripting or coding languages.
• Experience with enterprise desktop management and software deployment.
• Experience supporting large-scale or enterprise-level IT environments.

Technical Skills

Required

• Desktop Support
• Windows 10/11
• Active Directory
• Hardware Troubleshooting
• Technical Support
• Microsoft Office 365
• Network Troubleshooting

Preferred

• macOS Administration
• iOS Device Support
• Group Policy Management
• Software Deployment
• User Training & Documentation

Work Environment

• Fully onsite position.
• Collaborative team-oriented IT environment.
• Opportunity to support a diverse user base and a broad range of technologies.

What You'll Gain

• Exposure to enterprise-level technology environments and complex desktop support operations.
• Opportunities to work with a wide variety of hardware, software, and infrastructure technologies.
• Professional growth through hands-on troubleshooting, project work, and user engagement.

Keywords: Desktop Support Technician, IT Support Technician, Desktop Support Analyst, Technical Support, Help Desk, Active Directory, Windows Support, Mac Support, Hardware Support, Microsoft 365, Desktop Technician, End User Support, Network Troubleshooting.
Job Type & Location
This is a Contract to Hire position based out of New Haven, CT.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This…