ITSM Office Leader — ServiceNow & ITIL Excellence
Job in
New Haven, New Haven County, Connecticut, 06540, USA
Listed on 2026-08-16
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-16
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst, IT Specialist
Job Description & How to Apply Below
Jobtailor is seeking a senior IT Service Management leader to own the Service Now platform strategy, governance, and lifecycle. You will drive ITIL process maturity, manage the team and vendors, and collaborate with IT and business stakeholders to align service management with enterprise goals.
The role requires 10+ years in IT, 3+ years in leadership, and ITIL certification. Travel across MA, CT, and NH and in-office presence are required.
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