Business Systems Analyst

• Gather, document, and refine business and system requirements from stakeholders across the organization
• Coordinate and assist in the implementation of system enhancements, integrations, and process improvement initiatives
• Support the administration and optimization of Net Suite ERP and related business applications
• Evaluate support requests and respond to users within agreed service level standards
• Interview users and stakeholders to gather additional information and clarify business requirements
• Troubleshoot system issues and coordinate resolution with internal teams and third-party vendors
• Conduct system testing, User Acceptance Testing, and validation for new enhancements and deployments
• Create and maintain business process documentation, workflows, and standard operating procedures
• Develop and maintain reports, dashboards, saved searches, and data analysis to support business operations
• Monitor data integrity across integrated systems and identify opportunities for process improvements
• Train and support end users on system functionality and best practices
• Partner with the Systems Administrator to support system integrations, platform maintenance, testing, and continuous improvement initiatives
• Collaborate with the Business Systems Lead on prioritization, solution design, project planning, and strategic systems initiatives
• Escalate complex business and technical issues while helping drive resolution across stakeholders and vendors
• Collaborate with cross-functional teams to ensure business processes are effectively supported by technology solutions
• Report to the Business Systems Lead
• Support Bauble Bar's business applications and integrations, including Net Suite, Shopify, Snap Fulfil WMS, and other integrated systems

• Bachelor's degree or equivalent work experience
• 2-4 years of combined experience in a Business Systems Analyst, Senior Business Systems Analyst, Business Analyst, Systems Analyst, Business Systems Manager or similar roles
• Experience supporting ERP platforms, preferably Net Suite
• Experience gathering and documenting business requirements
• Experience working with eCommerce platforms such as Shopify
• Experience supporting Warehouse Management Systems, preferably Snap Fulfil and Net Suite WMS
• Advanced Proficiency with Microsoft Excel and reporting tools, preferably Power BI
• Experience in retail, e-commerce, supply chain, or consumer products environments strongly preferred
• Familiarity with APIs, system integrations, and data flows between business applications
• Familiarity with SQL and Data Warehouses
• Location in NY-NJ-CT with easy travel proximity for onsite days as needed at our Moonachie, NJ Distribution Center
• Strong analytical, problem-solving, and organizational skills
• Excellent communication and stakeholder management abilities
• Ability to manage multiple projects and priorities simultaneously across timelines
• Experience working independently and within cross-functional teams

Demonstrates expertise in gathering and documenting business requirements, supporting ERP platforms like Net Suite, and optimizing business processes through data analysis and system enhancements. Proficient in stakeholder management and collaboration across cross-functional teams to drive technology solutions.

• Net Suite ERP Support
• Business Requirements Gathering
• ECommerce Platform Experience
• Advanced Microsoft Excel Proficiency
• SQL Familiarity

• Business Process Documentation
• System Testing
• User Acceptance Testing
• Data Analysis
• Reporting Tools
• APIs
• System Integrations
• Warehouse Management Systems
• Dashboards
• Saved Searches

• Analytical Skills
• Problem-Solving Skills
• Organizational Skills
• Communication Skills
• Stakeholder Management

• Retail
• E-Commerce
• Supply Chain
• Consumer Products

• Net Suite
• Shopify
• Snap Fulfil WMS
• Power BI
• Data Warehouses