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End-User IT Manager — FAS/SEAS Tech Leadership
Job in
New Haven, New Haven County, Connecticut, 06540, USA
Listed on 2026-09-04
Listing for:
Yale Cancer Center
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Yale University in New Haven seeks a Senior Desktop Support Manager to lead a distributed team delivering end-user IT services across academic and administrative units. You will staff, coach, assess performance, and ensure service levels align with SLAs while maintaining customer satisfaction.
Responsibilities include escalation leadership during major disruptions, policy compliance, and collaboration with Research Computing and other IT teams to ensure smooth handoffs and sustainable solutions.
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