Safety Valve Manager
Listed on 2026-02-16
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Management
Operations Manager, Program / Project Manager
Overview
Posted Thursday, January 29, 2026 at 5:00 AM
Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.
About the RWA:
At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.
When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.
JOB SUMMARY:
The Home Safety Valve Manager will lead a team that is responsible for ensuring a smooth and efficient operation of our Safety Valve services for all customers. This individual will develop the road map and strategy to identify, measure, and implement processes and efficiencies that will increase customer satisfaction and awareness.
ResponsibilitiesSupervise and direct the daily activities of four staff members, ensuring high performance and professional development.
Serve as the primary contact for complex customer inquiries, resolving issues to the satisfaction of both the customer and the company.
Manage day-to-day operations, from routine Safety Valve functions to more complex customer service issues.
Establish professional relationships with contractors, supervise repair work, and approve all repair invoices.
Oversee the work of the Safety Valve Field Coordinator and ensure the coordination of site visits, repairs, and timelines are clear to ensure contractor work quality, efficiency, and customer satisfaction
Manage the Water, Sewer, and In-Home Plumbing programs, acting as the managerial contact for contractor requirements and customer inquiries
Review and approve all invoices from repair contractors and other vendors and assist with the annual budget process.
Prepare detailed weekly and monthly reports for senior leadership and provide updates to contract clients.
Schedule and manage monthly marketing campaigns, working with vendors to ensure timely release of materials.
Maintain active contract files, prepare for renewals and RFPs, and respond to bids by established deadlines.
Oversee the functionality and optimization of all software programs, SaaS services, and data/reporting tools to ensure accurate customer data, contract management, enrollments, payment processing, reporting, analytics, and marketing activities.
Perform various other tasks as assigned to support the team.
Educational Requirements:
- Bachelor’s degree in business, marketing, or related field.
Experience/Skills/Abilities:
- 5 years of experience in a related field. Preferably water or sewer utilities
- Strong analytical, decision-making, and troubleshooting skills.
- Excellent interpersonal, communication, leadership, and organizational skills.
- Ability to work independently and make decisions with minimal supervision.
- Proficiency in Word, Windows, Excel, PowerPoint, email, and various SaaS tools.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Availability for early morning…
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