Program Manager

About Us

Since 1990, New Reach has been a dedicated leader in providing shelter, housing, stabilization, and support for children, families, and individuals experiencing homelessness or at risk for homelessness in the Greater New Haven and Fairfield County areas. We believe in empowering those affected by homelessness and poverty to achieve lasting independence.

At New Reach, you will be part of a compassionate, innovative, and inclusive team that uses the most progressive approaches to inspire independence. You'll play a key role in a transformative movement to end homelessness and food insecurity through prevention, support, and housing solutions that create long-term stability for those we serve.

• Schedule:
  
  Monday - Friday, 35 hours per week, including a 30-minute paid lunch.
• Comprehensive benefits package:
  Medical, vision, and dental; 401(k) Retirement plan;
  Paid Time Off (PTO); (12) Paid Holidays (1) Floating Holiday;
  Life Insurance;
  Long-Term Disability

Join us and be part of a team that is charting a new path toward a world with fewer evictions, more stability, and lasting independence for all.

The Program Manager oversees the operations of the Greater New Haven Permanent Supportive Housing (PSH) programs serving youth, families, and individuals. While PSH is the primary focus of this role, the department includes positions that provide direct service support across multiple interventions, including Shelter, Rapid Re‑Housing, and Diversion, to promote continuity of care and coordinated service delivery. The Program Manager supervises assigned staff and interns;

supports program implementation and performance monitoring; contributes to required reporting and budget oversight; and represents the agency through community partnerships and initiatives focused on housing stability and homelessness.

• Oversee and manage all aspects of operations and service delivery of the Greater New Haven Supportive Housing Programs, including but not limited to support needed for Youth, Families and Individuals.
• Oversee and manage all aspects of the implementation of evidence based model within program service delivery, including but not limited to Motivational Interviewing, Person Centered Planning, Positive Youth Development etc.
• Support discussions, execution and successful completion of the organization's annual Strategic Planning directives and objectives.
• Provide oversight and direct supervision to Lead Case Workers, who in turn supervise assigned staff; the Program Manager remains accountable for program outcomes, work quality, and alignment with management and career-path development, while day‑to‑day supervision of staff occurs through the Lead Case Workers.
• Conduct and/or participate in community training and meeting facilitation as a representative of New Reach to enhance community knowledge and skills associated with homeless service delivery and evidence‑based practices.
• Prepare monthly, quarterly, and annual reports for agency and funding sources as required by contract and agency policy.
• Monitor and manage compliance of agency data implementation, tracking and dashboard metrics created to support the successful operations of services and annual goals.
• Advocate to the Program Director, Chief Program Officer & Executive Leadership Team the needs of programs, including programmatic needs and operational needs; monitor and revise program policies and procedures, in coordination with other staff and community partners as necessary.
• Ensure compliance with all accreditation, certification and regulatory standards.
• Supervise staff per agency supervision standards, orient and train all staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.
• Responsible for hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of staff.
• Ensure the quality of data maintained in the Homelessness Management Information System (HMIS) database. Ensure maintenance and accuracy of all client records and program statistics/outcome measures.
• Act…