Associate Maintenance Planner

Overview

Reporting to the Maintenance Planner of Facilities Operations, this position supports planned maintenance and process standardization for the Facilities Operations units at Yale with particular emphasis on safety. Those units are responsible for the physical appearance and the daily operation of Yale buildings and grounds and include the MEP, structural trades, custodial, and grounds departments. This position is responsible for ensuring that there is a safe, standardized process and quality across all facilities' operational units for work being performed on Yale Campuses.

• Provides coordination and support for all resource planning and project planning efforts, consistent with strategic plans, to inform operating and capital decisions.
• Analyzes feedback from across the Facilities Operations community to discuss processes affecting their area of responsibility.
• Develops staffing models and job plans to satisfy new needs and to determine and coordinate priorities.
• Participates in, supports, and coordinates with various stakeholder groups, including the Capital Project Group, Emergency Operations Team, Campus Events, Residential Colleges, Environmental Health & Safety, and Risk Management.
• Develops, conducts, and manages safety and quality assurance programs and audits to determine the effectiveness of developed processes, manpower efficiency, implementation of work performed, and to identify areas for improvement. Such as customer satisfaction surveys, building audits, and compliance checks.
• Coordinates, develops, and refines all operations and maintenance (O&M) responsibilities and methods to align with industry best practices and University Sustainability goals. Incorporating innovative thought, technology, and best practices to continually improve services.
• Develops the planning and development of services in support to the MEP and structural trade services in all University buildings. Developing and maintaining building- and department-level service agreements, in coordination with campus site directors, ensuring sustainability objectives are included. This also includes coordination with Capital Projects and Planning, Facilities leadership, and outside contractors & vendors.
• Develops and documents service delivery processes, such as preventive maintenance programs, emergency response, and support for special events and activities.
• Ensures University safety protocols are integrated into all O&M practices, maintained through regulatory and environmental compliance, and supported by training and management.
• Reviews construction project requirements, determining the need for supervision and frontline staff, work methods and procedures, tools, equipment, and other materials needed.
• Responsible for developing plans and processes for staffing and resource management. Working across multiple Facilities Operations work units, develops the plans and processes for work units to meet the growing needs of Yale’s multiple campuses.
• Provides organizational and procedural support for campus site directors, associate directors, area managers, supervisors, and frontline staff.
• Assists with asset management and information management, working with our CMMS (Assetworks) and other systems and programs to increase transparency of data and improve performance and delivery of services. May include oversight of 3rd party maintenance agreements.
• Responsible for developing and conducting presentations and reports. Participates and supports campus site directors in the development of the department budgets – determining needed staffing models, capital equipment acquisition, inventory review, obsolescence determination/renewal, and supply management.
• Develop reports and prepare/conduct presentations to senior leadership within Facilities.
• The position provides means for evaluating performance and conducting training. Includes collecting, monitoring, tracking, and analyzing key metrics and performance indicators for productivity, effectiveness, efficiency, and sustainability.