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Senior Manager, Government Customer Service Operations
Job in
New Haven, New Haven County, Connecticut, 06540, USA
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Management
Change Management, Client Relationship Management, Operations Management, Project & Program Management
Job Description & How to Apply Below
Jobtailor in Connecticut seeks an experienced operations leader to oversee government and strategic contact center functions, driving service quality and performance. You will coordinate with Workforce Management, IT, QA, and client teams to ensure efficient delivery, incident response readiness, and implementation of new tools and processes.
The role requires 8+ years in customer service operations and 5+ years in leadership, with a Bachelor's degree or equivalent.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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