Director, Delivery Partner – Major Hospital Network

Responsibilities

• Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services
• Forge powerful and enduring business‑to‑business relationships with our customers
• Effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings
• Deliver services and shape the future of our delivery of complex services
• Responsible for customer governance and financial prosperity of the engagements managed directly
• Full P&L ownership of a renewed multi‑year contract
• Executive‑level client engagement with our client's CIO, CTO, and hospital leadership
• Opportunity to expand Kyndryl’s scope as our client grows
• Foster an environment of innovation, collaboration, and growth

• 10+ years of experience in IT service delivery, with at least 5 years in healthcare IT managed services or Epic‑enabled hospital operations
• Ability to team effectively across a large organization to bring together high‑performing cross‑functional teams to deliver services for customers
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business‑to‑business multi‑year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue‑expanding wins
• In‑depth knowledge of business controls and cost accounting with ability to manage a large contract budgets and cost cases (not P&L)
• Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred)
• Experience managing post‑go‑live stabilization and steady‑state operations in a hospital or health system environment; ITIL‑grounded service management approach
• Proven ability to lead blended delivery work forces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model