Program Manager -Youth Diversion​/Rapid Rehousing

Position and Benefits at a Glance

• Full-time, salaried, exempt position
• Standard workweek of 35 hours
• Occasional evening hours and schedule flexibility may be required based on program and organizational needs
• As an exempt position, additional hours may occasionally be necessary to fulfill the responsibilities of the role

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Generous Paid Time Off (PTO)
• Paid sick time
• Paid lunch period
• 12 paid holidays and 1 floating holiday
• Life insurance
• Long-term disability insurance

The Program Manager will oversee the day-to-day operations and services implementation of the Greater New Haven Youth (18-24 years old) Rapid Rehousing and Diversion teams. The Program Manager will supervise, train, lead staff, and coordinate, and ensure that all services are being delivered according to program specifics and in compliance with funder requirements.

• Oversee and manage all aspects of operations and service delivery of the Greater New Haven Youth Rapid Rehousing Program and Diversion programs, including but not limited to support needed for individuals and families.
• Oversee and manage all aspects of the implementation of evidence-based models within program service delivery , including but not limited to Critical Time Intervention (CTI), Motivational Interviewing and person-centered planning.
• Support discussions, execution and successful completion of the organization's annual Strategic Planning directives and objectives.
• Conduct and/or participate in community training and meeting facilitation as a representative of  enhance community knowledge and skills associated with homeless service delivery and evidence-based practices.
• Prepare monthly, quarterly, and annual reports for agency and funding sources as required by contract and agency policy.
• Monitor and manage compliance of agency data implementation, tracking and dashboard metrics created to support the successful operations of services and annual goals.
• Advocate to the Chief Program Officer & Executive Leadership Team the needs of programs, including programmatic needs and operational needs; monitor and revise program policies and procedures, in coordination with other staff and community partners as necessary.
• Ensure compliance with all accreditation, certification and regulatory standards.
• Supervise staff per agency supervision standards, orient and train all staff to ensure that job responsibilities are being performed in a quality manner, consistent with policy and enforce disciplinary actions when necessary.
• Responsible for hiring, verification of time worked, monitoring and approval of PTO time, and annual performance evaluations of staff.
• Ensure the quality of data maintained in the Homelessness Management Information System (HMIS) database. Ensure maintenance and accuracy of all client records and program statistics/outcome measures.
• Act as 's representative at community meetings and collaborative; create awareness; educate policy makers on issues relevant to the need of housing for families with special needs.
• Maintain availability in the event of an emergency.
• Assist with special projects and complete other duties as assigned.

• Master’s Degree in related field or BS/BA in related field and 3-5 years’ management and Supervisory experience required.
• Program administration/development skills required; with a strong ability to lead.
• Experience managing housing, service programs, home visitor, and other similar programs.
• Experience and education on issues of substance abuse, mental illness and homelessness; desire to promote equal access and opportunity for at-risk/homeless persons.
• Highly motivated, creative with excellent interpersonal skills; strong advocacy skills. Proficient in Microsoft Office suite
• Excellent written and verbal communication skills
• Must have valid driver’s license and access to own reliable transportation with proof of insurance.
• Ability and desire to work as part of team; identify with and support the mission of New Reach.

Have a solutions-based approach to presented problems.
Be supportive, engaging and encouraging to peers and staff.
Be adaptable to change and willing to take on more responsibility.
Maintain strict confidentiality concerning any client’s or employees’ personal information, living information, and/or health information.
Provides a commitment to the values of New Reach:
Professionalism, Integrity, Compassion, and Initiative.
Adheres to all New Reach’s Policies and Procedures.