Assistant Director 2, YCCI, Events, Yale School of Management

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The Assistant Director of Events for Yale Center for Customer Insights (YCCI) and the Yale Program on Stakeholder Innovation and Management (Y-SIM) at the Yale School of Management (SOM) will lead the marketing, content management, and event planning for the two academic centers. This position reports to the YCCI Executive Director.

• Work with center Directors to use events, executive education, and other touchpoints to deepen engagement and relationships with key stakeholders.
• Manage speaker, VIP and client relations and develop and innovate systems to consistently improve efficiency and customer satisfaction.
• Manage support staff and vendors to assure the highest quality experiences; oversee event and workshop attendee experience, including identifying and developing systems and processes for sharing pertinent information, pre‑leads, or logistics.
• Direct high‑profile, large‑scale, and multifaceted events, executive visits and speaking engagements, executive education programs, advisory board meetings and academic round tables featuring distinguished speakers and scholars with flawless execution.
• Develop and manage a calendar of events across two centers, gaining alignment with internal stakeholders on goals, timelines, marketing cadence and budget.
• Lead internal progress‑tracking across projects and centers, including providing updates to leadership.
• Collaborate with center Marketing leads to develop a compelling marketing, sales and/or sponsorship strategy as needed for each event.
• Improve and systematize documented operating processes and administrative protocols of the department and work to ensure compliance with school and university policies and to ensure consistent learning and improvement.
• Responsible for event operations from start to finish.
• Build and maintain strong internal and external partnerships to enhance the quality and impact of Center events, activities, and relationships.
• In coordination with Center leadership, develop and monitor budgets for all programs.

• Manages and leads research on various federal rules and regulations as well as University policies and procedures to resolve problems and determine the best course of action for the functional area.
• Recommends course of action to higher authority for the handling and disposition of problems related to the functional area.
• Counsels faculty, students and staff on issues related to administrative operations of the University function and areas of concern for the function.
• Manages statistical and analytical information regarding office activities and areas of operational and administrative concern for the function.
• Leads in long‑range planning for the office activities of a specific functional area.
• Interprets and administers various University and federal policies and regulations.
• Disseminates accurate and up‑to‑date information regarding areas of concern.
• Formulates and establishes policies regarding area’s function.
• Manages a staff of exempt and non‑exempt employees.
• May perform other duties as assigned.

• Experience in planning events or project management, with an ability to manage multiple events or projects in parallel and track multi‑stage projects to completion while balancing short‑term and long‑term needs.
• Superior oral and written communication skills; proven organizational skills and attention to detail; proficiency with Windows and Microsoft products.
• Superior interpersonal skills to interact effectively and represent the school well with participants, faculty, students, administrators, and corporate contacts.
• Excellent problem solving and conflict resolution skills; a team player who works well with other members of the staff; a leader with a positive and can‑do attitude who supports the mission of the centers.
• Some night…