Program Manager, IICAPS

Job Details

Location:

New Haven, CT 06511, Position Type:
Full Time, Education Level: Graduate Degree, Salary Range: $65,000.00 - $95,000.00 Salary, Travel Percentage:
Up to 25%, Job Shift: Day

Employer:

Clifford Beers Community Care Center (CBCCC)

CBCCC is a mental health clinic serving children and families. Our mission is to provide integrated services addressing mental, physical, and social determinants in order to improve health, resiliency and quality of life for children, families and communities.

The IICAPS Program Manager provides clinical, administrative, and operational leadership for the Intensive In-Home Child and Adolescent Psychiatric Services (IICAPS) program serving children and adolescents ages 8 through 17 and their families. The Program Manager directs day-to-day program operations and ensures that services are delivered safely, effectively, and in accordance with CBCCC requirements, payer and regulatory standards, and the IICAPS model.

This position supervises and develops multidisciplinary IICAPS staff, supports high-quality family-centered clinical practice, and oversees model fidelity, caseloads, productivity, documentation, billing readiness, crisis response, staff training, quality improvement, and program outcomes. The Program Manager promotes a reflective, collaborative team culture and helps staff engage families with complex clinical, relational, and systems needs in home, school, healthcare, and community settings.

• Provide clinical, administrative, and operational leadership for the IICAPS program and ensure alignment with agency priorities, contractual obligations, payer requirements, applicable laws and regulations, and IICAPS model standards.
• Supervise, mentor, coach, and evaluate IICAPS Clinicians, Mental Health Support Staff, and other assigned team members through scheduled individual supervision, team supervision, case consultation, field support, and professional development.
• Lead or facilitate weekly IICAPS rounds, case reviews, and other required clinical and program meetings; promote reflective practice, shared formulation, sound clinical judgment, and coordinated team decision-making.
• Support staff in developing strong therapeutic alliances with children, adolescents, and caregivers who may be reluctant to participate in services, and coach staff in addressing missed appointments, engagement barriers, and treatment-interfering patterns.
• Ensure clinical practice reflects a family‑systems perspective and incorporates child development, trauma, attachment, mentalizing, cultural humility, family strengths, and the interaction of the child, family, school, and community systems.
• Provide clinical consultation and oversight for complex and high‑acuity cases, including suicide and violence risk assessment, crisis response, de‑escalation, safety planning, mandated reporting, hospitalization decisions, and transitions to appropriate levels of care.
• Oversee program‑specific screenings, comprehensive clinical assessments, DSM diagnoses, clinical formulations, individualized treatment plans, crisis and safety plans, discharge plans, and care coordination activities.
• Ensure services are delivered in clients’ homes, schools, hospitals, and other community settings consistent with family needs, program expectations, staff safety practices, and professional boundaries.
• Monitor program staffing, assignments, schedules, caseload distribution, service intensity, family contact, utilization, direct‑service productivity, coverage, and after‑hours or on‑call responsibilities to support timely and responsive care.
• Monitor the timeliness, accuracy, quality, and clinical appropriateness of documentation in the CBCCC Electronic Health Record and Yale…