Senior Manager, Omnichannel Customer Support Operations
Listed on 2026-09-30
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Management
Operations Management, Project & Program Management
Bob’s Discount Furniture seeks a Customer Support Senior Manager (Operations) to lead multi-channel contact center operations across voice, chat, SMS, and email. You will drive performance, use VOC data to identify root causes, and partner with third-party teams to deliver exceptional customer experiences across multiple sites and remote environments.
You will manage senior professionals, coach teams, and align cross-functional initiatives with business goals, while fostering an engaging
We have an opening for a Senior Manager, Omnichannel Customer Support Operations in CT, United States within Management & Operations, Sales.
Our team is growing, and we are hiring a Senior Manager, Omnichannel Customer Support Operations in CT, United States.
This position is for the Senior Manager, Omnichannel Customer Support Operations role at Bob's Discount Furniture.
We are seeking a motivated Senior Manager, Omnichannel Customer Support Operations to join Bob's Discount Furniture in CT, United States.
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