Senior Manager, Occupational Health Services

Senior Manager, Health Services

Provide leadership and assist with providing oversight and primary support to the Director, Health Services in managing all aspects of the Occupational Health Services (OHS) provider of medical services to Metro-North Railroad employees at three (3) facilities:
Grand Central Terminal – New York City, Croton Harmon – Croton on Hudson, and New Haven – Connecticut. Direct all aspects of Reasonable Accommodation requests under the Americans with Disabilities Act (ADA) for Metro-North employees, including initiating requests, acting as the point person during the interactive process, and partnering with various partners (Labor Relations, Diversity/EEO, Legal, OHS, etc.) and organizational leaders to fairly evaluate requests and render decisions.

Provide direct supervision of the Human Resources Business Partner – Case Management team responsible for the monitoring of MNR employees absent due to Occupational or Non-Occupational injury/illness in accordance with MNR policies and operating procedures that govern their medical requirements to remain out of work through to their return to work.

Responsibilities:

• Primary support to the Senior Director, Health Services, in managing the OHS provider for MNR employees to access medical services at three (3) facilities – Grand Central (NYC), Croton Harmon (Croton on Hudson), and New Haven (Connecticut) in accordance with MTA/MNR policies. In the absence of the Senior Director, Health Services, the Director will represent the Department at required meetings and events as necessary.
• Manage the entire Reasonable Accommodation process, including initiating and receiving employee requests, reviewing the request and medical documentation, evaluating the feasibility of requests, and rendering decisions, while ensuring the interactive process is adhered to. Partner and coordinate with OHS physicians, Department leaders, Human Resources Business Partners, Legal, Diversity, Labor Relations, and others as needed throughout the process.
• Provide direct supervision of the Human Resources Business Partner – Case Management team responsible for the monitoring of MNR employees absent due to Occupational or Non-Occupational injury/illness in accordance with MNR policies and operating procedures; while collaborating with OHS Case Manager and MNR Operating Departments, HR, Claims, Safety, Legal, Labor Relations, etc.
• Ensure that all medical examinations conducted are in accordance with MNR delineated medical guidelines, physical abilities testing, job description, and policies and procedures that govern all such examinations.
• Provide support for all audits conducted in OHS - FRA, MTA HQ, and MNR's Internal Control – including records review, providing reports, liaising with Operating, Human Resources and other departments.
• Assist with the development, coordination, planning, and evaluation of health services events throughout the MNR territory, such as blood drives and the annual flu vaccination program.
• Serve as Domestic Violence Agency liaison for MNR to meet the needs of employees who are seeking specific services as an identified victim of domestic violence in accordance with MTA All Agency Domestic and Gender Based Violence and the Workplace Policy # 11-084 and New York State Office for the Prevention of Domestic Violence.
• Manage the process of securing clean and accessible lactation rooms on MNR properties throughout the territory for nursing mothers to express milk in accordance with New York State Labor Law Section 206-C and MTA All Agency Lactation Policy # 11-089.
• Provide responses to requests from Human Resources, Legal, Claims, and Labor Relations departments regarding employee records, depositions, OHS files, etc.
• Promote safe work…