IT, Systems Engineer - Microsoft 365

Overview

In this role you will serve as a technical leader within the Email & Collaboration Engineering team supporting a 50,000-user cloud environment. Provide hands‑on technical leadership, raise engineering standards, and mentor junior team members through design reviews, troubleshooting methodology, and operational discipline.

Provide hands‑on engineering leadership, set technical standards, and mentor junior engineers through design reviews, troubleshooting practices, and operational rigor.

Serve as a primary SME for Exchange Online, Teams, SharePoint, One Drive, Outlook, and Copilot, driving advanced configuration, optimization, hybrid identity alignment, and complex messaging troubleshooting.

Deliver deep operational expertise across Google Workspace, Zoom, Box, Dropbox, and Confluence, designing solutions that align academic, research, and administrative needs with platform capabilities.

Act as an escalation point for major incidents, perform advanced diagnostics across mail flow, authentication, and collaboration security, and drive root‑cause analysis with corrective engineering improvements.

Engineer and maintain solutions that align with HIPAA and FERPA requirements.

Translate institutional requirements into secure, compliant (HIPAA/FERPA‑aligned) messaging and collaboration solutions, articulating platform tradeoffs, risks, costs, and operational impacts while influencing service roadmaps.

Lead and execute platform migrations, feature rollouts, tenant optimizations, and cross‑department initiatives.

• Developed understanding of computer architecture, operating systems, and data structures.
• Advanced Microsoft 365 expertise required.
• Operational expertise in at least several of the following:
  Google Workspace administration, Zoom enterprise configuration, Box/Dropbox enterprise environments, Confluence administration.
• Strong scripting and automation experience (Power Shell required).
• Analytical, critical thinking, research, and problem‑solving skills.
• Interpersonal, written, communication, presentation, and organizational skills.
• Ability to write precise, detailed technical specs and documentation.

• Experience supporting environments at enterprise scale (20k+ users) strongly preferred.
• 7+ years of progressively responsible experience administering enterprise Microsoft 365 environments.
• Experience in higher education or similarly complex, research‑oriented organizations.
• Demonstrated experience operating in regulated environments (HIPAA, FERPA).
• Advanced Microsoft Certification strongly preferred.

• Develop or modify moderately complex software programming applications from specifications.
• Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives.
• Analyze and prepare reports on performance metrics.
• Implement and support robust and secure IT solutions.
• Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders.
• Contribute to development and implementation of best practices.

Bachelor's Degree and four years of experience or equivalent education and experience.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

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