Service Line Lead Quality and Safety Specialist - Women's Health

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Under the direction of the Director for Quality Improvement & Patient Safety, the Lead Quality & Safety Specialist for Nursing oversees the clinical quality and safety improvement of Nursing across YNHHS. This leader will manage and support clinical excellence within Nursing with a strategic focus on Quality, Patient Safety, and Infection Control initiatives. The Lead Quality and Safety Specialist of Nursing will provide oversight, guidance, and support to system Quality and Safety Specialists and clinical leaders throughout the Yale New Haven Health System (YNHHS) on opportunities for improved safety and quality as well as performance on Nursing KPIs.

The roles overall focus is supporting corporate and divisional strategic goals and meeting YNHHS quality and safety objectives and standards.

EEO/AA/Disability/Veteran

• Leads, facilitates, and executes quality and safety projects to improve performance across Nursing within YNHHS.
• Supports the Safety and Quality Department in meeting goals. Uses Nursing KPI to determine progress and barriers to achieving team goals.
• Leads Nursing performance improvement teams to reduce variation and standardize clinical care and operational effectiveness according to best practices across YNHHS.
• Utilizes knowledge of patient safety science, IHI model for improvement, Lean, or other validated methodologies for process improvement to lead, facilitate, manage, and report on quality and patient safety initiatives within Nursing across YNHHS.
• Influences and communicates with all clinical and operational management levels concerning Nursing quality and safety program goals and progress.
• Trains and mentors Nurse managers and other clinical leaders on the philosophy, methodologies, application, and tools of safety science and performance improvement.
• Independently coordinates local and system-wide Nursing initiatives to reduce variation and standardize clinical care and operational effectiveness according to best practices.
• Serves as an expert in ongoing assessment of risks to patient safety using tools such as root cause analysis, apparent cause analysis, common cause analysis, failure mode effects analysis, incident reporting analysis, and understands sentinel and adverse event review.
• Provides consultation for planning and implementing immediate corrective actions to mitigate the current risk of recurrence.
• Acts as a resource to frontline operational leaders to aid in proactively assessing and mitigating safety risks.
• Stays abreast of changes that impact Nursing performance in reported measures including, but not limited to Centers for Medicare Services (CMS) and Quality Net, Vizient, Agency for Healthcare Quality (AHRQ), Leap Frog, US News & World Report, and clinical registries.
• Supports Q&S operations by utilizing appropriate benchmarking and performance resources (i.e., Centers for Medicare Services (CMS) and Quality Net, Vizient, Agency for Healthcare Quality (AHRQ), Leap Frog, US News & World Report, and clinical registries) to formulate integrated clinical and operational data analyses in Nursing.
• Serves as a content expert and partners with the Clinical Quality & Safety and Data Strategy team and ITS to develop appropriate Nursing dashboards and reports.
• Acts as a coach to executives and clinical leaders at all levels in developing, analyzing, and understanding key critical safety and quality measures.
• Under the direction of Safety & Quality leadership, conducts periodic gap analyses and action plan development within Nursing to ensure alignment with national patient safety and clinical quality initiatives.
• Collaborating with stakeholders, develops and ensures execution of system-wide Nursing quality and patient safety initiatives and projects through leading and facilitating multi-disciplinary teams to achieve performance improvement goals to enhance quality and safety. Makes focused recommendations for improvement opportunities across delivery networks, system service area, departments, and divisions.
• Acts as a primary preceptor and mentor for new employees and provides education to enhance group knowledge of performance improvement and safety tools and methodologies.
• Coordinates…