Business Operations Coordinator - Part time

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

• Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to the Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and run reports. Prepare and balance cash, down payments, and site stats for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Prepare and maintain legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Perform other duties as needed.

No Travel required.

• High School Diploma
• One year of general office experience
• One year of customer service experience
• Proficient in the Central Reservation System (CRS) or EPNY (preferable)
• Proficient in Microsoft Word, Outlook, and Excel
• Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

• Medical, Dental, and Vision coverage
• Flexible spending accounts
• Life and accident coverage
• Disability insurance
• Paid Time Off, parental leave, and holidays
• Paid volunteer day
• 401(k) with employer match (subject to eligibility)
• Legal and identity theft protection plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.