Sales Account Manager | Supermarket Systems Sales

Position Summary

The Sales Account Manager | Inside Supermarket Systems Sales is responsible for managing, retaining, and growing a portfolio of approximately 100 independent grocers and smaller retail customer accounts. This role serves as the primary relationship owner and trusted advisor, driving recurring revenue, maintenance renewals, customer retention, and strategic revenue growth.

Working cross-functionally with Technical Services, Project Management, Support, and Sales Leadership, this position ensures customers maximize the value of their retail technology solutions while identifying opportunities for system upgrades, product expansion, and long-term partnership development.

• Manage a portfolio of independent grocers and smaller retail accounts, serving as the primary relationship owner and trusted advisor.
• Maintain a structured communication cadence to strengthen partnerships, proactively identify customer needs, drive upselling and cross‑selling opportunities, and support long‑term revenue growth.
• Conduct Annual Business Reviews (ABRs) to assess performance, review service levels, discuss strategic goals, identify expansion opportunities, and manage maintenance renewals to ensure high retention and recurring revenue stability.
• Develop and execute annual account plans focused on retention, renewal security, competitive defense, and revenue expansion.

• Generate accurate quotes, proposals, and renewal documentation while actively managing pipeline activity in Salesforce (CRM).
• Monitor system lifecycle milestones, aging equipment, and campaign initiatives to proactively recommend upgrades and replacements.
• Achieve assigned revenue, renewal, and activity targets while providing accurate forecasting and account updates to Sales Leadership.

• Address customer inquiries and service concerns promptly, collaborating with internal teams to ensure resolution and customer satisfaction.
• Maintain accurate and timely CRM documentation while communicating key account updates internally.
• Preserve confidential information and follow all company policies and procedures.

• Experience supporting independent retailers or grocery accounts preferred.
• Proven track record of meeting or exceeding sales quotas.
• CRM proficiency (Salesforce preferred).
• Strong consultative selling and relationship‑building capabilities.
• Ability to manage a high‑volume account portfolio.
• Bachelor's degree in business, Marketing, or related field preferred (or equivalent experience).
• Occasional travel for customer visits (as needed).
• Microsoft Office experience (Word, Excel, PowerPoint).

• Work hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. Extended hours may be required depending on customer needs and business demands.
• Compensation structure includes base salary plus commission tied to quota attainment, renewal performance, and revenue growth. B