Sales Lead Manager

What will you be doing

The Access and Egress Hardware Group (AEHG) is a division of the ASSA ABLOY Group’s Commercial Hardware business segment. We focus on providing durable, secure, and elegant hardware and access control solutions to our channel partners, and a safer world for our end-users.

• Working with the Inside Sales and marketing team to evaluate marketing-sourced leads, ensuring they meet B2B manufacturing-focused ideal customer profile and segmentation criteria.
• Collaborating with marketing and sales to ensure that lead scoring, routing rules, and qualification thresholds remain aligned with evolving business priorities.
• Providing and executing a standard framework for conducting initial outreach (email, phone, or automated sequences) to unverified leads to validating interest, authority, business need, and timeline.
• Monitoring integrated chatbots to identify trends in customer questions, recurring pain points, and opportunities to automate responses or improve knowledge-based content.
• Documenting customer interactions and qualification insights in CRM systems, ensuring transparency and accessibility for downstream teams.
• Contributing to continuous improvement by recommending enhancements to automation workflows, chatbot scripts, scoring models, and data quality processes.
• Providing timely reporting on qualification outcomes, conversion trends, and opportunities for marketing or sales enablement.
• Work closely with cross-functional departments onsite, with offsite flexibility during temporary extenuating circumstances.

• 3–5 years of lead qualification, demand development, inside sales, customer service, or sales development experience, ideally in a B2B manufacturing or industrial technology environment.
• 3-5 years of experience in the security, hardware, manufacturing, or access control industry strongly preferred.
• Sales Cloud or equivalent CRM (Hub Spot Customer Platform, Monday Sales CRM or similar) experienced required.
• Strong proficiency in Salesforce tools (lead management, account association, contact hierarchy), with experience using platforms such as Agentforce, Plauti, Marketing Cloud, and Data Cloud, or other large data/asset management systems (Oracle, Product Information Management systems, Adobe Enterprise Management, or other) preferred.
• Degree in Business, Marketing, Communications, or an equivalent field of study.
• Experience working cross-functionally with marketing, sales, and operations teams.
• Familiarity with conversational and customer service-focused automation tools, AI-driven chat interfaces, or customer-journey analytics.
• Ability to analyze patterns in customer questions and behaviors to inform sales and marketing strategy.
• Excellent written and verbal communication skills with a customer-centric, problem-solving mindset.
• Highly organized, proactive, and capable of managing multiple priorities in a fast-paced environment.
• Strong attention to detail and ability to maintain clean, actionable, and accurate data.
• A continuous-learning mindset and comfort navigating dynamic, evolving workflows.

We’re passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us.

• Annual Bonus.
• Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement,and matching 401k.
• Generous holiday schedule and paid time offto refresh and recharge.
• Employee pricing on our products and discount programs for travel, entertainment, and more!

Nearest Major Market: New Haven
Nearest Secondary Market: Hartford