Operations Manager; filled

You will manage and optimize the critical processes that underpin the customer journey, from order to technology deployment to payment for results. You will also help activate and support various channel partners as the business scales.

Revert Technologies (Revert) is a venture backed, Department of Energy supported technology company focused on developing and deploying artificial intelligence enabled smart plug load controls to help schools and businesses in North America achieve energy savings.
Commercial appliances can constantly drain electricity even when they are not in use. For example, an office printer is always on standby waiting for a print job that likely never occurs over weekends or PTAC units are left maintaining temperatures in unbooked hotel rooms. This problem is commonly known as phantom load, and it poses a real and significant challenge to schools and businesses, particularly with the cost of electricity surging.

In the commercial sector alone, phantom load adds up to 300 terawatt-hours of wasted energy and costs enterprises $48 billion annually.
Revert solves this problem with its state‑of‑art plug load controls, consisting of versatile smart plugs purpose built for commercial applications and a proprietary machine learning software that regulates plugged‑in electronics based on usage patterns and various other inputs. Schools, hotels, offices, and gyms that use Revert have seen up to 30% reduction on electricity bills without any disruption to operations.

In the last 18 months, Revert’s install base grew 20x. This trend has been fueled by a number of reasons including:
1) customers' desire to reduce their energy costs without heavy upfront capital investments on infrastructure,
2) distribution partners’ promotional efforts,
3) Revert’s eligibility and access to state based energy saving rebates, and
4) rapid improvements in product reliability and usability. The increase in customer trust is also evident in the growing number of smart plugs deployed per account. Whereas our early proof of concept pilots entailed 20 ~ 30 plugs per customer, we now have entry deployments covering whole buildings with up to 200 plugs. Moreover, towards the end of 2025, Revert launched its next generation smart plug built on LoRaWAN, eliminating the need to rely upon onsite Wi‑Fi connectivity.

This opened up doors to end markets where network cybersecurity has traditionally been a blocker to the implementation of IoT solutions.
Key need #1: streamline business operations from customer order to value (savings) and then from value to payment.
With growing customer orders comes increased operational complexity and challenges. At Revert, we aim to offer customers an outstanding experience when they decide to save energy with us. For many, this is their first time considering plug load management, and we take pride in providing a transparent, customer‑centric experience that constantly strives to "wow" from the first impression. Meanwhile, to set the business up for Series A, a scalable operational model is needed.

What are the common denominators for excellent service and what are the solutions to common organizational and customer setbacks?
You own the whole process from sales handoff to invoicing the customer. Along the way, you help provision the hardware, onboard the customer, convey savings with plug load data, and finally invoice the customer for performance and results.
Key need #2: secure more go-to-market partners and develop playbooks for driving growth through each channel.
In addition to optimizing the customer journey from order to payment, a secondary challenge for Revert is managing a growing base of channel partners, suppliers, and distributors. Revert’s go-to-market currently includes both direct sales and channel sales. We partner with energy auditors and consultants for lead generation, energy brokers for strategic sales, IT and energy service companies for distribution.
You drive the ROI on channels. You will coordinate Revert’s internal teams to meet partner needs, which ultimately results in sales and revenue share to all parties. You…