Senior Account Manager

Job Description

Data Robot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI aRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on Data Robot for AI that makes sense for their business - today and in the future.

• Expansion & Retention Ownership:
  Drive in-period renewals and identify upsell opportunities by aligning the Data Robot GenAI platform and applications to evolving customer needs and business priorities.
• Account Planning & Coverage:
  Maintain and execute structured account plans to identify growth areas, map key stakeholders, and expand into new functional buying centers.
• Forecasting & Pipeline Management:
  Own pipeline development and forecast accuracy for all existing-account opportunities; ensure CRM hygiene and visibility across sales leadership.
• Application Growth Execution:
  Partner with Technical Success Managers to monitor usage trends and re-engage underutilized accounts with targeted messaging and new application capabilities.
• Stakeholder Engagement:
  Deepen relationships with Director+ and technical stakeholders across lines of business to broaden account coverage and elevate Data Robot’s strategic relevance.
• Post-Sale Handoff & Continuity:
  Serve as the single commercial point of contact following initial purchase from the Account Executive; ensure a smooth transition and maintain momentum across the customer lifecycle.

• Demonstrated success renewing and growing recurring revenue across multi-year, subscription-based contracts
• Proven ability to engage business and technical stakeholders to uncover new use cases and expand account footprint
• Strong collaboration skills and experience working cross-functionally with technical and customer success teams
• Ability to navigate complex customer environments, manage multiple stakeholders, and serve as a trusted commercial lead

• 8+ years of quota-carrying sales or account management experience in SaaS or enterprise technology, with a focus on existing customer expansion; familiarity with GenAI or applied AI concepts a plus
• Bachelor's degree or equivalent experience

Here’s what your benefits package may include depending on your location and local legal requirements:
Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Over communicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%.

At Data Robot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.

Data Robot is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Data Robot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities.

Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

Data Robot uses approved AI-powered tools to support the hiring process in selected regions. These tools may assist in writing job descriptions, reviewing applications, assessing qualifications, and evaluating candidate materials. All decisions regarding applications are made by members of the Data Robot team.

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