Strategic Account Manager, Clinical Solutions

Drive Growth and Make an Impact by transforming healthcare through building long-term relationships with healthcare clients.
Developing and delivering proactive engagement strategies, health checks, and business reviews.
Analyzing product usage and satisfaction to ensure renewals and long-term value.
Identifying risk signals early and take action to mitigate churn.
Negotiating contracts that are mutually beneficial to both the customer and Elsevier.
Identifying upselling and expansion opportunities aligned with customer goals.
Leading sales motions from discovery through negotiation and closing.
Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
Owning the end-to-end sales process for renewals and expansions.
Collaborating closely with Sales Executives and Customer Success to drive results.

• Have 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems.
• Proven success in renewal management, upselling, or cross-selling.
• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.
• Have excellent presentation, communication, and strategic thinking skills.
• Able to thrive in a fast-paced, deadline-driven environment.
• Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).
• Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.
• Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers.

Demonstrates expertise in healthcare sales and account management, with a strong focus on renewal management, upselling, and cross-selling. Proficient in building relationships with clinical, operational, and executive stakeholders while utilizing sales methodologies to drive results.

• Healthcare Sales Experience
• Renewal Management
• Salesforce CRM Proficiency
• Strategic Thinking
• Presentation Skills

• Account Management
• Upselling
• Cross-Selling
• Sales Methodologies
• Contract Negotiation

• Communication Skills
• Confidence in Presenting
• Relationship Building
• Adaptability

• SaaS Technology
• Healthcare Clients
• Health Systems
• Stakeholder Engagement
• Churn Mitigation

• Salesforce CRM
• Microsoft Office
• Excel
• Power Point
• Word