Case Manager, Reentry Initiative

Description

Hourly Pay Range: $22.31 - $29.90 - Pay will commensurate with qualifications and experience.

This position typically pays the minimum of the pay range.

Perform diversified job duties to support and advocate for assigned individuals, in particular individuals identified as “high risk” due to involvement in violent crime(s) who may be homeless or at risk of housing instability, to facilitate successful reintegration into the community following a period of incarceration, and to perform specified duties as described below.

Work as part of the interdisciplinary team and ensure the provision of necessary services and supports to assist participants in identifying and making choices about their housing needs and goals to support successful community reintegration. Provide information and referral for housing services and opportunities, as appropriate. Ensure that a signed Release of Information form for all applicable external service providers is obtained.

All services shall be developed to meet the individualized needs of each program participant, maximizing their participation in the planning process, to achieve successful program and service outcomes.

Maintain professional and ethical boundaries with participants and community partners and stakeholders at all times.

Develop individualized housing plans for participants identified as in need of housing assistance.

Assist participants in completing housing applications, rental assistance forms, and securing documentation required for housing placement.

Develop and maintain relationships with community providers that focus on assisting the unhoused population.

Develop and maintain relationships with peer staff, program management, participant family members, residential and community service providers, funders and representatives of funders, landlords, property management companies, and any other internal and external contacts to insure pertinent resources are available to participants. Specifically, knowledge of and relationships with community service providers should be developed to include, but not be limited to collaborating agencies, New Haven Housing Authority, CT Coalition to End Homelessness, 211, legal aid, CT Fair Housing Coalition, United Way CAN collaboration, and other housing resources in the community.

Participate in collaborative meetings or forums with community providers to address housing issues.

Accompany participants to appointments with landlords or property managers to provide support and advocacy for housing placement.

Ensure that confidentiality is maintained in all areas of program operation. Criminal records of each program participant should be maintained and disclosed only as allowable under state and federal law, in accordance with Agency privacy practices and on a need to know basis.

Facilitate, coordinate or attend staff in-service training and related support services, when needed (i.e. program events and/or activities, community outreach/marketing of program).

Assist team members with the intake of new referrals, as needed.

Provide crisis intervention in the event that a program participant is in danger of losing their housing, and assist in the development of responsible behaviors to ensure successful retention of current housing, if appropriate. Act as substitute for other direct care reentry staff, as needed.

Use a computer to complete required communication and documentation of all activities, including data entry into the data management system of Agency programs (SETWorks) and of stakeholders (i.e. City of New Haven’s Apricot 360 data platform).

Documentation will be completed to meet agency, state, federal and funding source guidelines in a timely, accurate and professional manner.

Track and document all participant programmatic expenditures in the Agency programs data management system (SETWorks) and provide monthly reports to Program Coordinator, as needed.

Ensure that HIPAA privacy and security regulations are consistently met and enforced.

Work with service team to ensure that safe, accessible and respectful service environments are provided, oriented toward…