Site Coordinator: Part-Time

About Us

Since 1990, New Reach has been a dedicated leader in providing shelter, housing, stabilization, and support for children, families, and individuals experiencing homelessness or at risk for homelessness in the Greater New Haven and Fairfield County areas. We believe in empowering those affected by homelessness and poverty to achieve lasting independence.

The Site Coordinator (SC) is responsible for monitoring the activities of the agency shelters which include ensuring compliance with program policies and procedures, maintaining the safety of the residents and the security and cleanliness of the facility. The SC will provide direct program support to residents and work collaboratively with the other SCs, Case Managers, and Management to promote Housing First and successful program outcomes.

The SC is an essential position, which means that the job functions are necessary to conduct agency business even when the agency is not operating normally.

Open for every other weekend from 12:00 AM–8:00 AM and from 4:00 PM–12:00 AM.

• Monitor the activities of residents to ensure the safety of residents, staff, and guests.
• Provide ongoing support to residents.
• Complete intake paperwork for clients who enter shelter outside of regular business hours.
• Maintain written and oral communication of incidents in accordance with agency policies.
• Supervise and assist residents with daily cleanup and house responsibilities.
• Assist residents with activities of daily living (ADL).
• Enforce New Reach policies and follow staff policies and procedures.
• Monitor supplies and communicate needs to Program Manager(s).
• Communicate with other staff and maintain the turnover log.
• This position is considered essential, which means that the job functions are necessary to conduct agency business even when the agency is not operating normally. Employees designated as essential are expected to report to or remain at work when the agency has a delayed opening, early release, or closure.
• Other duties as assigned to assure successful operations.

• High school diploma or equivalency required.
• Ability to establish and maintain professional boundaries in working with clients.
• Assertiveness, creativity, and ability to work independently or with a team.
• Knowledge of community resources and systems.
• Demonstrated initiative, good judgment, and self‑direction.
• Access to reliable transportation.
• Basic computer skills including proficiency in Microsoft Office.
• Bilingual (Spanish and English) preferred.
• Experience with homelessness preferred.
• Knowledge of and sensitivity to women's issues (domestic violence, sexual abuse, etc.).
• Excellent interpersonal skills.

• Have a solutions‑based approach to presented problems.
• Be supportive, engaging, and encouraging to peers and staff.
• Be adaptable to change and willing to take on more responsibility.
• Maintain strict confidentiality concerning any client's or employee's personal information, living information, and/or HIV status.
• Provide a commitment to the values of New Reach: professionalism, integrity, compassion, and initiative.
• Adhere to all New Reach's policies and procedures.

EEO/VET Employer