Annex Case Management Aide

Columbus House, Inc.

Job Posting:
Full Time, (40 hours/week), FLSA Non-Exempt, Non-Essential

VEVRAA Federal Contractor:
Priority Referrals of Protected Veterans Requested

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provision of food and shelter and simple survival, to understanding and working toward overcoming the problems that cause people to become homeless. Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life‑saving outreach, shelter and housing and by fostering their personal growth and independence.

We advocate for and create affordable housing to end homelessness in our communities."

Under the direction of the Manager of Shelter Operations, the Annex Case Management Aide (CM Aide) provides supervision, safety, organization, and program management support to all clients receiving services at the Annex (Outreach & Case Management). The CM Aide collaborates with Columbus House Emergency Services Case Management staff to provide an environment that reflects the core values of Trauma‑Informed Service:
Safety, Trustworthiness, Choice, Collaboration, and empowerment.

• High School Graduate or equivalent
• Demonstrated ability to manage, motivate and direct clients.
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics.
• Great Customer Service skills.
• Knowledgeable of basic security techniques and concerns.
• Culturally competent; must possess the capacity to work within a team and foster teamwork.
• General understanding of crisis intervention skills, confidentiality, boundaries, universal precautions.
• Strong empathic skills coupled with a high degree of reliability and punctuality.
• Able to effectively use the local network of substance abuse, mental health, and social service providers.
• Able to meet all documentation requirements including pre‑screenings, intake/admission, case notes, discharges, etc.
• Able to foster a Harm Reduction philosophy within the work environment.
• Valid Driver's license with a good driving history.

• Facilitate and maintain a positive, peaceful and welcoming atmosphere as the first point of contact.
• Provide customer service to clients, visitors, case managers and program managers.
• Answer calls at the front desk and direct them to appropriate staff members.
• Perform regular wellness rounds at the Annex.
• Supervise clients to ensure compliance with all Annex rules.
• Support and engage clients with case management follow‑ups.
• Complete work orders when needed.
• Collaborate with other agencies and social service providers when needed.
• Attend agency and program meetings as scheduled.
• Complete all required reports, incident logs, case notes, incident reports if needed.
• Enforce Annex rules and maintain incident log.
• Supervise showers and assist clients with all shower‑related needs.
• Be proficient with CT HMIS system and enter data as directed.
• Support Manager by completing pre‑screenings, intake/admission, case notes, and discharges and collaborating on individual service plan creation and execution.
• Remain on‑site to perform essential functions during emergency situations as designated by the Director of Emergency Services.
• Other related duties as assigned.

Supervised by:
Manager of Shelter Operations

Salary: $18.00

Schedule:

Monday through Friday 8am-4pm

• Medical, dental, vision benefits are offered along with other voluntary coverages with full‑time employment.
• 401 K retirement plan with employer matching contribution.
• Paid time off.
• 10 paid holidays.

Equal Opportunity/Affirmative Action

Employer:

Protected Veterans and Individuals with Disabilities Encouraged to Apply