Records Technician

Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.

At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations.

When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.

Serves as the technical and administrative authority for RWA facility records, contracts administration, and complex contracts and new services functions. Maintains the official repository of all RWA facilities records while assuming advanced responsibilities for contract interpretation, revenue accounting, regulatory coordination, policy support, and technical oversight.

• Maintains Technical Master Data
• Collaborate interdepartmentally to maintain the service tap system and all facility records; ensure completeness and accuracy for all new, abandoned, or replaced infrastructure records.
• Maintain efficient storage, retrieval, indexing, and security of records and reference maps; manage annual and advancement of digital record systems.
• Control and secure databases containing sensitive infrastructure information; administer confidentiality agreements and ensure compliance with RWA security protocols.
• Contact for approval or denial of Well Permit Exception applications from CT Department of Public Health

Maintain organized records to support audits and internal reviews.

• Prepare monthly operational reports for:
  • Hydrants
  • Water services
  • Main Extensions

• Interpret, administer, and monitor contracts related to water ; identify risks, obligations, trends, and potential legal issues and advise management accordingly.
• Direct and reconcile accounting of revenues, refunds, and service connections; assist with revenue projections and reporting.
• Provide technical and administrative support for reimbursement billing tied to work performed for state, municipal, and external agencies.
• Compile, analyze, and interpret data for monthly, annual, and regulatory reports, including DPUC reporting and internal management metrics.
• Approve contracts that are complete, accurate and properly executed

• Support development, interpretation, and implementation of RWA policies, rules, and procedures related to water services, main extensions, and records management.
• Provide technical input into capital planning initiatives and annual budget development related to contracts, records, and new services.
• Assist engineering leadership with research, analysis, and due diligence for new business initiatives and distribution system improvements.
• Coordinate with municipal, state, and internal RWA stakeholders on complex or high‑risk contracts and record matters, including regulatory compliance.
• Oversee the Authority’s Revenue Protection needs, including loss revenue due to theft

• Serve as a senior technical resource within the department; provide functional guidance, cross‑training support, and continuity during staffing absences.
• Provide cross-coverage for Contracts Administrator
• Perform other duties as required to support…