ES Resident Support Specialist​/Haven

Essential Resident Support Specialist

Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people who are homeless or at risk of becoming homeless, by providing shelter and housing and by fostering their personal growth and independence."

Under the direction of the Manager of Shelter Operations, the Resident Support Specialist registers and provides supervision, safety, organization, and program management support to all shelter residents, on-site Recovery Support Specialists, and volunteers. The Resident Support Specialist networks with the greater New Haven shelters and social service system and collaborates with other Columbus House residential staff in order to provide an environment that reflects the core values of Trauma Informed Service:
Safety, Trustworthiness, Choice, Collaboration and Empowerment.

Qualifications, Knowledge,

Skills and Abilities

• This position involves supervising homeless adults in a residential setting.
• Individual must have demonstrated the ability to manage, motivate and direct clients, time management and organizational skills essential.
• Knowledge base of all aspects of the delivery of residential services for the homeless population preferred.
• Must be aware of mental health, substance abuse, and dual diagnosis issues; knowledgeable of the area network providers; computer literate.
• Culturally competent; must possess the capacity to work within a team and foster teamwork.
• Must have a general understanding of crisis intervention skills, confidentiality, boundaries, universal precautions.
• Able to foster a Harm Reduction philosophy within the work environment.
• Strong empathic skills.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Perform hourly rounds on assigned floor
• Supervise shelter clients to ensure compliance with all house rules
• Assist in ensuring security of the Shelter
• Maintain hourly logs
• Log medications
• Help move client belongings as necessary
• Collaborate with other agencies and social service providers
• Oversee intake, departures and daily roster and programs
• Supervise resident chores
• Attend agency and program meetings as scheduled
• Complete all required reports/incident logs
• Enter data into computer as directed
• Provide shift coverage to other RS staff during their break times
• Remain on-site to perform essential functions during emergency situations as designated by the Chief Executive Officer
• Other related duties as assigned

Supervision:
Manager of Shelter Operations

Salary Range: $18.00 per hour

Schedule:

Monday– Friday 6:00 p.m. to 10:00 p.m.

Equal Opportunity/Affirmative Action

Employer:

Protected Veterans and Individuals with Disabilities Encouraged to Apply