Manager Sales Operations

Description

Our Safco Sales Operations Manager is accountable for the effectiveness and efficiency of sales operations functions, leading critical Market to Order, Order to Cash, government operations activities, and managing sales operations team members. This role is accountable for operational processes and sales event coordination and execution. Events include training, sales meetings and trade shows. Sales processes include pricing, quoting and special discount processes, CRM, customer contract management, and other market to order and order to cash processes.

This hybrid position reports to the Director of Sales at Safco's headquarters in New Hope, MN.

• Lead the sales event planning and execution of all aspects of sale training sessions, sales meetings and trade shows.
• Own and execute the pricing execution process throughout the year for both Dealer and National Accounts channel teams.
• Serve as the process owner for the CRM system (Microsoft Dynamics).
• Oversee the end Order to Cash (OTC), including freight policy, monitoring improvement, customer data, and AI order entry.
• Manage the Market to Order (MTO), including CRM leads and opportunities and sample and literature processes.
• Lead phase‑in and phase‑out execution to ensure smooth product transitions.
• Oversee government market operations and manage appropriate vendor relationships.
• Lead projects to improve our customer experience for both internal and external customers.
• Other duties, as assigned.

• Bachelor's degree in Sales, Business, Communications or related field
• 7+ years of experience in sales operations or customer service
• Experience as direct supervisor of teams
• 2+ years of experience driving process improvements, particularly in sales or customer‑facing environments
• Results oriented, process driven and analytical thinker
• Previous change management experience
• Excellent communication skills, conflict resolution, and decision‑making skills
• Ability to travel up to 10% of the time

• Lean Six Sigma, Continuous Improvement, and/or Operational Excellence training, certification, and/or practical application experience
• Demonstrated advanced experience with Microsoft Office (Word, Outlook, Excel, PowerPoint)
• CRM deployment experience
• General Services Administration (GSA)/state contract experience
• 2+ years of pricing operation experience
• Furniture market experience

The starting base salary range for this position is $101,460 - $126,825 per year. The compensation posted is the anticipated pay for the position at the time of the posting. We may pay above or below posted amount based on several factors, including, but not limited to education and/or certifications, skills, experience, or work location. Some positions may qualify for additional compensation in the form of bonuses.

At LDI, we are pleased to provide employees with a comprehensive benefits package including health/dental/vision insurance options; paid time off; 10 paid holidays; 401(k) plus company matching and annual discretionary profit sharing; flexible spending and health savings account options; life and disability insurance; tuition assistance; wellness and mental health resources, and financial advising services. Eligibility in benefit programs is based on hours worked per week.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regular sitting, standing, and walking throughout the day to accomplish tasks
• Manual and finger dexterity used regularly with some repetitive finger motions
• Ability to work in front of a computer screen for long periods of time
• Specific vision abilities include close and distance vision; able to identify colors, small letters, and numbers; hand/eye coordination, depth perception and able to adjust focus
• Hearing and speaking
• Other conditions may include frequent reaching, stretching, pushing, pulling, pinching,…