IT & Talent Acquisition Support Specialist

IT & Talent Acquisition Support Specialist Who We Are

At Bright Path, we support people in meaningful ways every day — and that starts with supporting the teams who deliver care and services in our communities. We believe that when employees have reliable technology and strong operational support, they can focus on what matters most: providing exceptional services to the individuals and families we serve.

The IT & Talent Acquisition Support Specialist is a mission-driven, service-focused role that helps Bright Path run smoothly by supporting both technology needs and high-volume hiring efforts. In this hybrid position, you’ll be the first line of support for employee IT issues while also helping build strong hiring pipelines for vital frontline roles, including Behavior Technicians, IHS, and MHS positions.

This position typically averages 70% IT Support and 30% Talent Acquisition Support, but the split may flex based on hiring needs, onboarding cycles, and operational priorities. You’ll work closely with the HR and Administrative team, helping ensure our systems, tools, and processes enable employees to do their best work. This role reports to the Chief Operating Officer.

Job Type: Full Time Exempt

Available

Work Schedule:

Core Corporate Hours are Monday through Friday from 8:00am-5:00pm. Hybrid position, working in office at least two days per week. On‑site availability at the corporate office or residential locations for workstation setup, troubleshooting, and onboarding waves. Flexibility during peak hiring periods or operational transitions.

Salary Range : $65,000-$85,000

Reports To:

Chief Operating Officer

You’ll help employees feel confident, supported, and set up for success in their work.

• Create and maintain a ticketing/tracking system to support the organization and allow for tracking of trends, turn around times and outstanding concerns.
• Respond to IT tickets, phone calls, and emails for employee technical issues.
• Provide friendly, clear, and responsive support for staff across departments and locations.
• Maintain our “standard” hardware tools, order hardware in advance of start dates and maintain an adequate supply to support training and replacement needs.
• Set up workstations/laptops, printers, software, and peripherals for new hires and current staff.
• Configure laptops/desktops, monitors, docking stations, mobile devices, and other tools needed for the role.

• Diagnose and resolve hardware issues (PCs, laptops, peripherals).
• Troubleshoot software problems including operating systems, endpoint protection, and productivity tools.
• Support employees with access and usability questions across Bright Path’s core tools and applications.
• Escalate advanced issues to vendors or specialized support partners, as needed.
• Monitor systems/endpoints, perform routine updates (as needed), support backup processes, and assist with identifying and implementing endpoint security practices.
• Maintain IT inventory including device assignments, replacements, warranties, and lifecycle tracking.

• Create and manage user accounts, permissions, and password resets across Bright Path systems, including:
  • Google Workspace (Gmail, Google Drive, Shared Drives, Google Voice, Docs/Sheets)
  • HRIS, Recruiting/ATS, EMR, Scheduling Software, Expense Management Tools
• Ensure access aligns with role requirements, security practices, and operational needs.

• Identify opportunities to leverage existing and new technologies that enhance the efficiency and effectiveness of Bright Path workflows, including improvements to data entry and accuracy, internal communication, document management and organization and workflow automation and consistency.
• Partner with HR, Leadership and Administrative staff to recommend practical improvements, support implementation, and help employees adopt tools successfully.

• Log service requests and resolutions in the tracking/ticketing system.
• Document solutions and common fixes to help improve speed, consistency, and…