IT Support Specialist | Systems & ServiceTitan

Location

Legendary Home Services - New Hope
5720 International Pkwy
New Hope, MN 55428, USA

Legendary Home Services
Twin Cities, MN
Full Time | Monday to Friday | 8:00 AM to 4:30 PM
$22 to $25 per hour

Legendary Home Services proudly supports several trusted home service brands across Minnesota including Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and Early Bird Electric. For over 20 years we have provided electrical, plumbing, heating, and air services to homeowners across the Twin Cities and Rochester areas.

We are continuing to grow and are looking for an IT Support Specialist to help support the technology and systems that keep our teams running smoothly every day.

This role is ideal for someone who enjoys technology troubleshooting, systems support, and helping others solve problems while gaining hands on experience with industry leading software such as Service Titan.

The IT Support Specialist supports internal technology, employee devices, and business systems across the organization.

This role will begin with training in our Call Center to develop a strong understanding of our operations, customer experience, and internal systems. After completing CSR training, the role will begin supporting internal technology and systems including device setup, troubleshooting, and Service Titan system support.

Over time this role will continue developing into a systems support and Service Titan administration position.

Monday to Friday 8:00 AM to 4:30 PM (Schedule may vary occasionally based on business needs.)

• Recently completed schooling in IT or technology and wants hands on experience
• Enjoys troubleshooting technology and helping coworkers solve problems
• Wants to grow into a systems or Service Titan administrator role
• Is comfortable working in an operations environment while supporting internal technology
• Enjoys learning new systems and improving processes

IT and Technology Support

• Troubleshoot day to day technology issues for employees
• Provide internal technical support and problem resolution
• Coordinate with our managed IT partner when advanced support is needed
• Configure and program new devices for employees
• Assist with mobile device management through Jamf
• Support internal systems and software used across the organization

Service Titan and Systems Support

• Assist with Service Titan troubleshooting and system questions
• Help employees navigate Service Titan and internal CRM tools
• Monitor system updates and assist with improvements
• Help diagnose reporting or CRM related issues
• Assist with maintaining system accuracy and performance

Systems Administration Development

• Train to become a local Service Titan administrator
• Assist with system updates, configuration, and process improvements
• Help support internal reporting and system functionality

Operational Support

• Complete Customer Service Representative training to understand company systems and workflow
• Assist the Call Center team when additional support is needed
• Help maintain smooth communication between teams and internal systems

• IT education, certification, or relevant experience preferred
• Strong troubleshooting and problem solving skills
• Comfortable learning and supporting new technology platforms
• Strong communication skills and ability to assist coworkers with technology questions
• Organized and detail oriented
• Ability to work independently while collaborating with multiple departments

Experience with any of the following is helpful but not required:

• IT support or technical support
• Mobile device management platforms such as Jamf
• CRM or field service software such as Service Titan
• Device setup or employee technology support

Competitive hourly pay
Medical, dental, and vision insurance
401k with company participation
Paid training and development
Career growth opportunities within a growing company

At Legendary Home Services we believe great companies are built by great people. Our team is focused on delivering legendary service to our customers while creating opportunities for employees to grow their careers.

If you enjoy solving problems, learning new systems, and supporting a team that relies on technology every day, we would love to meet you.

Legendary Home Services is an equal opportunity employer. We are committed to creating a workplace that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.